Customer Support Analyst - Construction SW

Customer Support Analyst - Construction Software

Join to apply for the Customer Support Analyst – Construction Software role at SRA Group

Location : Remote in Canada or US, with optional hybrid days in Markham, ON

LATE SHIFT is required within 3-6 months of 11 : 30 AM EST to 8PM EST

Company : SRA Staffing, on behalf of a leading construction software provider

About the role

Join a growing construction ERP team supporting customers who run their businesses on modules like Job Costing, Payroll, Service, and Accounting. You will handle inbound tickets and live calls, dig into data and configuration, and work closely with QA and Product. Over time, you will become a go-to specialist for one or more modules.

Shift

• Training period : 8 : 30 a.m. to 5 : 00 p.m. ET for approximately 3 to 6 months
• Ongoing shift after ramp-up : 11 : 30 a.m. to 8 : 00 p.m. ET (permanent late shift for West Coast coverage)

Remote across Canada, with one annual trip to head office. If you are near Markham, you can work mainly remote with the option to come in on select days.

What you will do

What you bring

Must-haves

Nice-to-haves

Compensation and perks

How to apply

Please send your resume to AnushaS@srastaffing.com with the subject line 'Customer Support Analyst – Construction Software'.

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