IT Support Specialist

Responsibilities

What your day will look like

IT Support

• Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
• Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
• Administration of user accounts and related activities
• Conduct onboarding and offboarding procedures for end users
• Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
• Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
• Travel occasionally to client locations and / or other Dillon offices for the purposes of executing your responsibilities, internal / external client relationship development, opportunity / project research, and project delivery

Learning and Development

• Commit to self-development and ongoing learning and professional development
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications

What will you need to succeed

• A three-year diploma in Computer Systems Technology or related program
• Three (3) to Five (5) years of relevant work experience in a professional technology setting
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified : Modern Desktop Administrator Associate are considered an asset

Experience

• Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
• Familiarity with ticketing systems for logging, tracking, and managing technical support requests
• Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
• Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
• Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
• Practical experience in working with Active Directory, group policies and two-factor authentication systems
• Preference will be given to those with a passion for service excellence

Dillon offers competitive salaries, health benefits, and a generous retirement savings plan. Our work week is 37.5 hours.

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results.

We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values :

• Reliability : words that result in actions build trust;
• Achievement : do the work to hit the target;
• Continuous development : always learning; always adapting; always growing;
• Creativity : discover new possibilities;
• Courage : do the things that matter, especially when it’s hard;
• Inclusiveness : enabling belonging to draw strength from our differences

In addition, we offer :

• Employee share purchase plan
• Dillon is 100% employee owned and share ownership is open to all full-time regular employees
• A competitive compensation package
• Comprehensive health benefits
• Generous retirement savings plan
• Student loan repayment assistance with matching employer contributions
• Flexible work hours
• Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs.

We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.

• Learning and Development opportunities
• As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles.

The creation and sharing of knowledge allows us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery.

The development of self and others is an evident and measured core behaviour within our organization

• We use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities
• Focus on Innovation
• The ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance.

In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunities

• Employee and Family Assistance Program (EFAP)
• A variety of EFAP tools and online resources to support well-being are available to all employees
• Wellness Subsidy
• Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and / or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classes and dance classes
30+ days ago