Policy Conversion Representative - Property Casualty Insurance WATERLOO

We are partnering with a leading Canadian Property & Casualty (P&C) insurance provider (a well-known competitor in the Canadian insurance market) undergoing a major acquisition. The company is committed to data accuracy, regulatory adherence, and providing seamless service during this critical policy migration. We are hiring Policy Conversion Representatives for up to 12-month contract to ensure the successful transfer of policy data.

📍 Location & Work Model

Location : Waterloo (Westmount Rd S )

Work Model : Hybrid. You will be required to be onsite for up to 3 days per week. A higher onsite presence (closer to 3 days) will be required initially for the 6-7 weeks of training and critical ramp-up support. This may reduce as individual performance improves.

📅 Contract Details & Compensation

Target Start Date : February 9, 2026.

Up to 12-month contract

Compensation : $25.64 / hour

This is an actively recruiting position with existing vacancy available.

⏰ Schedule

Hours : 7.25 hours per day, 36.25 hours per week (includes standard lunch and breaks).

Shifts : Rotational shifts between 7 : 30 AM and 6 : 30 PM, Monday to Friday.

Advantages

Gain High-Demand Experience : Up to 12-month contract with a major Canadian P&C insurance firm, providing valuable experience in policy conversion and regulatory compliance.

Competitive Compensation : Earn a strong hourly wage : $25.64 / hour for the duration of the contract.

Comprehensive Training : Benefit from 6-7 weeks of dedicated, structured training to set you up for success in the role.

Responsibilities

This role is highly focused on meticulous data entry and processing within the insurance operations environment.

Policy and Data Migration : Execute manual data entry and processing tasks to migrate P&C insurance policy information from one system to another.

Data Verification & Analysis : Ensure complete data accuracy during conversion, identifying discrepancies, and applying individual judgment and decision-making to resolve scenario-based processing issues.

Outbound Follow-up : Conduct necessary outbound calls and email correspondence with brokers for clarification or missing information related to policy conversion files. (Note : There are no inbound customer service calls).

Quality Assurance : Maintain strict adherence to governance and regulatory requirements, prioritizing the quality of work to ensure no mistakes in the conversion process.

🛠️ Tools & Technology

You will receive training on the following platforms :

Vyne-GWPC (Guidewire Policy Center)

Salesforce

Qualifications

We are looking for candidates with highly transferable skills that prioritize speed and accuracy :

Transferable Experience : Demonstrable experience in a role requiring high-volume, complex data processing, or meticulous administrative work where quality and regulatory compliance were paramount (e.g., policy administrator, processing specialist).

Core Skills : Exceptional attention to detail, quality-focused work ethic, strong technical aptitude, and efficient time management.

Communication : Professional, clear, and effective communication skills for professional interaction with brokers via phone and email.

✨ Work Environment & Performance

Pace of Work : Fast-paced, high-volume production environment.

Training : Comprehensive 6-7 weeks of training will be provided, including e-learning, job shadowing, and practice time, with ongoing support from the Team Lead.

Performance Measurement : Measured against key performance indicators (KPIs) focused on Quality of Work (governance and regulatory adherence, minimal errors) and Case Volume (productions completed).

Summary

Quick Filter Questionnaire & Application :

To fast-track your application, please reply directly to this posting, or email :

jessica.yelozbek@randstad.ca with your UPDATED RESUME, providing a brief Yes / No / Short Answer response to the questions below :

Compensation : Are you comfortable with the contract hourly rate between $25.64 / hour (Yes / No)

Location & Hybrid : Are you willing and able to work up to 3 days per week (initially more) in the Waterloo office (Westmount Rd S ) location? (Yes / No)

Transferable Experience : Do you have professional experience in high-volume, detail-oriented data processing, administrative, or operations roles? (Yes / No)

Insurance Knowledge : Briefly describe any related knowledge or experience you have in P&C Insurance, Underwriting, Policy Processing, or Policy Conversion / Migration. (Short Answer)

Technical Skills : Do you have working knowledge of Salesforce or Guidewire Policy Center (GWPC)? (Yes / No, and which one(s))

We will review your answers and resume immediately to assess your fit for this urgent opportunity!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.