Policy Conversion Representative - Property Casualty Insurance WATERLOO

We are partnering with a leading Canadian Property & Casualty (P&C) insurance provider undergoing a major acquisition. The company is committed to data accuracy, regulatory compliance, and delivering seamless service during a critical policy migration. We are hiring Policy Conversion Representatives on a contract basis (up to 12 months) to ensure the successful transfer of policy data.

📍 Location: Waterloo (Westmount Rd S)
Work Model: Hybrid — up to 3 days onsite per week. A higher onsite presence is required during the first 6–7 weeks of training and critical ramp-up, which may reduce as performance improves.

📅 Contract Details & Compensation
Start Date: February 9, 2026

Contract Length: Up to 12 months

Compensation: $25.64/hour

⏰ Schedule: 7.25 hours/day, 36.25 hours/week (includes standard lunch and breaks)

Shifts: Rotational between 7:30 AM – 6:30 PM, Monday to Friday




Advantages
What You’ll Gain:
-High-Demand Experience: Work on a 12-month contract with a leading Canadian P&C insurance firm, gaining valuable experience in policy conversion and regulatory compliance.
-Competitive Compensation: Earn $25.64/hour for the duration of the contract.
-Comprehensive Training: Receive 6–7 weeks of structured training to ensure your success in the role.

Responsibilities
This role is centered on meticulous data entry and processing within the insurance operations environment.

-Policy & Data Migration: Perform manual data entry to migrate P&C insurance policy information from legacy systems to Guidewire Policy Center (Vyne-GWPC).
-Data Verification & Analysis: Ensure data accuracy, identify discrepancies, and apply judgment to resolve issues during conversion.
-Outbound Follow-Up: Contact brokers via calls or emails to clarify missing or incorrect information (no inbound customer service calls).
-Quality Assurance: Maintain strict adherence to governance and regulatory standards, ensuring high-quality, error-free conversion.

Tools & Technology

-Vyne-GWPC (Guidewire Policy Center)
-Salesforce

Qualifications
-Relevant Experience: Customer service or call center experience involving high-volume, complex data processing, ideally within the insurance sector.
-Core Skills: Strong attention to detail, quality-focused work ethic, technical aptitude, and effective time management.
-Communication: Clear, professional, and effective communication with brokers via phone and email.

Summary
If you have customer service experience within the insurance sector, please apply to this posting or send me a message on my email :
souhaila.el.asmai@randstad.ca

*This posting is for existing and upcoming vacancies**


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.