Rental Operator

Job Description

Job Description

Job Overview

Insurance Car Rentals is seeking a reliable and customer-focused Rental Operator to join our Calgary team. This role is ideal for someone who enjoys hands-on work, driving, coordinating logistics, and delivering excellent customer service.

Responsibilities

• Customer Service & Frontline Support
• Greet customers, process rentals, and clearly explain rental terms.
• Address customer questions, concerns, and insurance-related inquiries with professionalism.
• Maintain strong communication with insurance adjusters, towing companies, and body shops.
• Provide exceptional service during customer pick-ups and returns.
• Vehicle & Fleet Management
• Clean, vacuum, and sanitize vehicles before each rental.
• Inspect vehicles for damages, document condition, and report issues promptly.
• Keep fleet organized and ensure all vehicles are fueled, washed, and ready for dispatch.
• Coordinate repairs and servicing with body shops and mechanic partners.
• Operational & Dispatch Duties
• Manage rental dispatch efficiently to ensure timely deliveries and pick-ups.
• Work closely with towing companies, body shops, and insurance companies for smooth vehicle movement.
• Pick up and drop off vehicles for customers, vendors, or repair facilities as needed.
• Complete daily logs, rental agreements, and inventory checks accurately using multiple software systems and digital tools.
• Maintain accurate digital and paper records in rental management systems.

Requirements

Skills

Job Type : Full-time + Commission