Assistant Director of Rooms

Assistant Director of Rooms at Fairmont Hotels & Resorts .

Join us at Fairmont Chateau Whistler, a mountain luxury resort located at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver. We offer ski‑in, ski‑out convenience in winter, an on‑site championship golf course in summer, and many dining and health club facilities.

Job Description

Providing engaging, sincere, personalized service is one of the ways our Colleagues and Leaders turn moments into special memories for our guests. As Assistant Director of Rooms you will oversee our Front Office, Fairmont Gold, Guest Services, Ski Valet, Concierge and Luxy Arrival Experience teams.

Salary Range : $88,000 - $95,000 per annum, dependent on experience and education.

Job Duties Include

• Elevate the overall arrival experience by developing the role of the Luxury Arrival Experience Coordinator.
• Lead by example, coaching colleagues on luxury service standards and welcoming guests; lead hotel teams in recognizing loyalty guests, return guests, VIPs & Owners.
• Become the ALL‑Loyalty champion, conducting quarterly loyalty training for all Rooms departments.
• Develop, implement and execute the Luxury Suite Experience Program.
• Handle guest comments and complaints, ensuring guests’ needs are exceeded.
• Recruit, develop and manage performance of all reports.
• Organize, coordinate and supervise training, conducting regular training sessions and communication meetings.
• Administer employee payroll, forecasting and administration on a daily, weekly and monthly basis; maximize room revenue through yield management meetings and approved Revenue Management strategies.
• Balance operational, administrative and colleague needs.
• Other duties as assigned.

Qualifications

Job Perks & Benefits

Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

APPLY TODAY : Visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the opportunities within our resort.

We encourage you to let us know if you require accommodations during the application or recruitment process. Persons who anticipate needing accommodations may contact CWR.Careers@fairmont.com in confidence.

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