Electrical Technical SupportRAM • Edmonton, AB, CA

Electrical Technical Support

RAM • Edmonton, AB, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Job Description

RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support.

About the Role

RAM’s Technical Support is responsible for troubleshooting problems and helping dealers install new products. This individual has strong technical knowledge and skills, and an exceptional customer service approach.

Responsibilities

Preparation of electrical technical drawings using Electra and / or AutoCad
Provide friendly and helpful customer service over the phone and through email
Support dealers installing new products with technical support over the phone
Support trouble shooting and repairs on older products over the phone
Technical order review and processing
Other duties as required

Qualifications

Background in Electrical or Electronics (Certificate, Diploma, or Degree)

Knowledge of electronics, component identification, troubleshooting, understanding basic circuits

Proficient with Microsoft Office, Electra & AutoCad 2D software

VSD and PLC experience an asset

Must have Customer service experience

Ability to communicate clearly in written and spoken English is required

Strong interpersonal and teamwork skills

Knowledge of Solidworks software is an asset

We will provide training specific to our products.

Job Types : Full-time, Permanent

Salary : From $40, per year

Benefits :

Casual dress

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Schedule :

8 hour shift

Day shift

Application question(s) :

Do you have a Certificate, Diploma or Diploma in Electrical and Electronics?

Experience :

AutoCAD : 1 year (preferred)

Electra : 1 year (preferred)

VSD and PLC : 1 year (preferred)

Customer service : 1 year (preferred)

SolidWorks : 1 year (preferred)

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Electrical Technical Support • Edmonton, AB, CA

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