RQ00482 - Systems Testing / QA Specialist - Intermediate

Job Description

Job Description

Key Responsibilities

• Design, execute, and maintain manual and automated test cases based on business and technical requirements.
• Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
• Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
• Work collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.
• Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
• Log and track defects using tools such as JIRA or Azure DevOps, ensuring accurate and timely issue resolution.
• Contribute to reporting on test progress, defects, and risks, and support Operations Contact Centre management with documentation and updates.
• Coordinate with IT teams to support setup of test environments and tools as needed
• Identify areas for improvement in testing processes and recommend quality enhancements.

Qualifications

Organizational Competencies Expected

Requirements

Must Haves :