RQ00482 - Systems Testing/QA Specialist - IntermediateMaarut Inc • East York, ON, Canada

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RQ00482 - Systems Testing / QA Specialist - Intermediate

Maarut Inc • East York, ON, Canada

Il y a 16 jours

Type de contrat

Temps plein

Description de poste

Job Description

Key Responsibilities

Design, execute, and maintain manual and automated test cases based on business and technical requirements.
Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
Work collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.
Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
Log and track defects using tools such as JIRA or Azure DevOps, ensuring accurate and timely issue resolution.
Contribute to reporting on test progress, defects, and risks, and support Operations Contact Centre management with documentation and updates.
Coordinate with IT teams to support setup of test environments and tools as needed
Identify areas for improvement in testing processes and recommend quality enhancements.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience in software testing, preferably within public sector or service-focused environments.

Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset.

Strong understanding of software testing methodologies, including functional, integration, regression, load testing, and UAT.

Proficiency in test management and defect tracking tools (e.g., Azure DevOps, JIRA, TestRail or equivalent).

Experience with automated testing tools is an asset.

Excellent analytical, documentation, and communication skills.

Ability to work independently and collaboratively in a cross-functional project environment.

Strong attention to detail and a commitment to delivering high-quality results.

Organizational Competencies Expected

Client Focus

Accountability and Ownership

Adaptability and Flexibility

Communication and Collaboration

Problem Solving and Judgment

Commitment to Quality and Continuous Improvement

Organizational Awareness

Requirements

Must Haves :

5+ years experience Designing, executing, and maintaining manual and automated test cases based on business and technical requirements.

5+ years experience Conducting functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms

5+ years experience Supporting User Acceptance Testing (UAT) coordination and resolution of reported issues.

5+ years experience Working collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.

5+ years Investigating issues identified during testing or reported from production, analyze application logs, and escalate as needed.

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