RQ00482 - Systems Testing/QA Specialist - IntermediateMaarut Inc • East York, ON, Canada
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RQ00482 - Systems Testing / QA Specialist - Intermediate
Maarut Inc • East York, ON, Canada
17 days ago
Job type
Full-time
Job description
Job Description
Job Description
Key Responsibilities
Design, execute, and maintain manual and automated test cases based on business and technical requirements.
Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
Work collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.
Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
Log and track defects using tools such as JIRA or Azure DevOps, ensuring accurate and timely issue resolution.
Contribute to reporting on test progress, defects, and risks, and support Operations Contact Centre management with documentation and updates.
Coordinate with IT teams to support setup of test environments and tools as needed
Identify areas for improvement in testing processes and recommend quality enhancements.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in software testing, preferably within public sector or service-focused environments.
Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset.
Strong understanding of software testing methodologies, including functional, integration, regression, load testing, and UAT.
Proficiency in test management and defect tracking tools (e.g., Azure DevOps, JIRA, TestRail or equivalent).
Experience with automated testing tools is an asset.
Excellent analytical, documentation, and communication skills.
Ability to work independently and collaboratively in a cross-functional project environment.
Strong attention to detail and a commitment to delivering high-quality results.
Organizational Competencies Expected
Client Focus
Accountability and Ownership
Adaptability and Flexibility
Communication and Collaboration
Problem Solving and Judgment
Commitment to Quality and Continuous Improvement
Organizational Awareness
Requirements
Must Haves :
5+ years experience Designing, executing, and maintaining manual and automated test cases based on business and technical requirements.
5+ years experience Conducting functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms
5+ years experience Supporting User Acceptance Testing (UAT) coordination and resolution of reported issues.
5+ years experience Working collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.
5+ years Investigating issues identified during testing or reported from production, analyze application logs, and escalate as needed.
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