Director of Quality Assurance

Responsibilities

include :

• To advise BBBSC staff and BBBS agencies on standards considerations for new BBBS programs, initiatives, and innovations.
• To respond to agency and national staff questions related to the interpretation of or implementation of current BBBS standards.
• To manage the current BBBS Standard Substitution and Program Endorsement processes.
• To track trends in agency questions, inquiries, and requests pertaining to National Standards to provide ongoing updates to the National Team / Quality Assurance Committee about agency implementation of National Standards.
• To utilize BBBSC’s existing communication channels to proactively address frequently asked questions about National Standards.
• To review and manage the online storage and documentation of National Standards, ensuring updated and consistent language is used across documents, and required forms can easily be accessed by National staff and the network.
• To ensure all updated documents are promptly and professionally translated so that documents can be accessed by English and French-speaking agency staff.
• Supervise staff members and performing tasks or duties as assigned

IDEAL CANDIDATE

We are looking for an individual who thrives in fast-paced working environments. To be successful in this role, you have in-depth knowledge of setting quality assurance measures, inclusive of service delivery and managing business operations. Given BBBSC’s focus on impactful service delivery, we are seeking a candidate with a strong understanding of organizational theories of change. You would be aware of how organizational activities are theoretically aligned to program outcomes and would be comfortable communicating how the demonstration of local impact is vital to quality. You find joy in working with others and have experience working with diverse populations (remotely and in-person). You are comfortable facilitating a group through a meeting, ensuring principles of equity, diversity, and inclusion are respected. You have a collaborative mindset and love to listen, reflect and put group feedback into action. When you are faced with a challenge, you bring forth ideas for solutions. You are a clear and concise communicator, highly organized, and detail orientated person who follows through on commitments.

ABOUT YOU

WORKING CONDITIONS

Staff working for BBBSC provide support and service to all member agencies across Canada; this covers six time zones. As a result, occasional weekend or evening work may be required. Candidates will work virtually from home and be required to utilize Microsoft Teams to facilitate team meetings. Occasional travel will be required (to in-person team and agency meetings). Costs will be reimbursed by BBBSC, where applicable.

APPLICATION PROCESS

BBBSC is a human-centered brand and values its employees. We offer a competitive salary, benefits, and vacation package. BBBSC is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently-abled, and other equity-seeking groups to apply and self-identify. If accommodation is required during the hiring process, please inform the hiring committee once selected for an interview. We thank all applicants but only those selected for an interview will be contacted.

Please send a cover letter, resume, and salary expectations to Lovejeet Chohan, National Manager, Talent & Culture. The posting will be live until the position is filled or a candidate has been identified.