guest service agent
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : Will train
Work setting
- Staff accommodation available
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Health benefits
- Dental plan
- Health care plan
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
guest service agent
Register arriving guests and assign rooms. Provide information on hotel facilities and services. Process guests' departures, calculate charges and receive payments. Assist clients/guests with special needs. ...
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