Solutions Architect, Canada

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About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry‑leading 72 NPS. We’re also certified as a Great Place to Work, with 98% employee satisfaction.

The Role

At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.

What You’ll Do

• Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
• Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
• Develop comprehensive technical documentation, including statements of work, to ensure clarity and alignment among stakeholders.
• Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
• Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
• Communicate complex technical concepts effectively to both technical and non‑technical stakeholders.

What You’ll Bring

Bonus Points

Glia is an equal‑opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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