At the Elbow Support Consultants - eServices, One Person One Record

Click here to apply as an internal applicant.

Req ID : 177629

Company : Nova Scotia Health

Location : Provincial Zone, Westway 1

Department : OPOR STRAT-AT THE ELBOW SUPPORT

Type of Employment : Permanent Hourly FT ( 100% FTE) x 1 position(s)

Status : Management / Non Union P osition

Posting Closing Date : 8-May-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada.

We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province.

Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions.

Join a diverse team of innovators, collaborators and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails.

The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle.

Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About the Opportunity

The ATE Support role for the eReferral Implementation as part of the eServices Program, is designed to offer comprehensive support, both in-person and virtually.

An At The Elbow (ATE) Support Specialist serves as a vital bridge between healthcare professionals and the complex technology they utilize, providing immediate, hands-on support for eReferral.

By offering on-site assistance, troubleshooting, and personalized training, they enable frontline staff to focus on patient care without being hindered by technological challenges.

Their expertise ensures that the implementation and ongoing use of healthcare technology align with organizational goals, enhancing efficiency, accuracy, and overall quality of care across the system.

Consultant Level 1 & 2 :

This position is intended to provide ATE support to the following NS Health & IWK roles :

All clerk positions, registration, health records, booking, secretary, facilities resource assistant, medical transcriptionist, administrative positions, equipment operator, CCA, Porter, supply technician, procurement, IMIT analyst, volunteer services, all research coordinators, emergency support aide, utility worker, patient flow leader, project managers, patient navigator, and biomedical technologist.

Consultant Level 3 :

This position is intended to provide ATE support to the following NS Health and IWK roles :

RT, MLT, PT, OT, Diagnostic Tech including xray, CT, and MRI, Pharmacists, Care Coordinators, Pharmacy Tech, Social Worker, Mental Health Clinical Therapists, all Clinical Technician positions, Dieticians, Rec therapists, and rehab assistants

Consultant Level 4 :

This position is intended to provide ATE support to the following NS Health and IWK roles :

Registered Nurses, Nurse Practitioners, MD, and Physician Assistants.

About You

We would love to hear from you if you have the following :

Consultant Level 1 :

• Post-secondary diploma in clinical, health science, information technology / clerical and or health adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years working within a healthcare setting required

Consultant Level 2 :

• Post-secondary diploma in a health science, information technology and or health adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years of Go Live support for EMR required. Cerner preferred

Other qualifications :

• Detail oriented and ability to follow direction.
• Able to function well within a team setting and independently.
• Well-developed organizational and communications skills.
• Possess a valid driver’s license and ability for travel within the province.
• Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
• Ability and willingness to learn new skills and tasks.
• Ability to work successfully within a high change environment with a level of ambiguity with the roles and functions

About You Continued

Consultant Level 3 :

• Post-secondary diploma / degree in a clinical health science required
• Licensed by your Provincial Regulatory Body required
• 1-3 years hospital based experience required

Consultant Level 4 :

• Post-secondary diploma / degree as a Registered Nurse required
• Registered with the Nova Scotia College of Nursing required
• 1-3 years hospital based experience required

Other Qualifications :

• Detail oriented and ability to follow direction.
• Able to function well within a team setting and independently.
• Well-developed organizational and communications skills.
• Possess a valid driver’s license and ability for travel within the province.
• Previous Go live EMR support an asset.
• Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
• Ability and willingness to learn new skills and tasks.
• Ability to work successfully within a high change environment with a level of ambiguity with roles and functions

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Three (3) Permanent, Full-time Positions; 75 Hours Bi-weekly

Compensation and Incentives

Consultant Level 1 : $32.17- $40.22 Hourly

Consultant Level 2 : $32.17- $40.22 Hourly

Consultant Level 3 : $34.24- $42.81 Hourly

Consultant Level 4 : $38.98 - $48.73 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve.

We encourage all qualified applicants who self-identify as Indigenous, Black / African Nova Scotian, Persons of Colour, Foreign Nationals / Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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