Assistant Manager - Residential Services Maryknoll

Position

Assistant Manager – Residential Services Maryknoll at Windana

Location & Hours

Located 10 minutes from Pakenham on a 40-acre property with beautiful, serene landscapes.

Full–time, permanent position working approximately Monday to Friday 9am to 5pm.

Generous salary packaging to enhance take‑home income.

About Windana

Windana provides connected services for more people in need across Victoria for adults and young people experiencing alcohol and other drug harms, family violence, mental health challenges and social disadvantage.

Our model of care places clients at the centre of everything we do, delivering trauma‑informed, equitable, culturally safe and integrated services based on evidence and practice wisdom. By intervening early and creating purposeful partnerships, we help clients achieve improved outcomes while reducing demand on acute services and influencing policy, practice and research to shape better systems for clients.

Role Overview

Directly accountable to the Site Manager & Head of Residential Services, the Assistant Manager Maryknoll supports day‑to‑day operations of the therapeutic community, providing clinical expertise, supervision and support to team members and residents. The role ensures staffing coverage across all shifts and supports the site to operate a safe, high‑quality service for all clients.

Key Responsibilities

• Collaborate with the Site Manager and Head of Residential Services in executing action plans derived from the organisation's strategic plan, achieving program‑level targets.
• Provide continuous oversight and review of the collaborative service model, operational procedures, systems and processes to support high‑quality delivery of services.
• Assess goals of specialised teams within a program, optimising collective efforts to reach program‑level targets.
• Support team‑level recruitment and onboarding strategies, ensuring capable and diverse talent is selected and onboarded in line with organisational goals.
• Support staff performance across clinical practice, professional conduct and development, ensuring supervision and annual performance reviews are undertaken.
• Manage rostering and accurately record staff hours, preparing timekeeping for each pay period.
• Assist Site Management in optimising resource allocation across the organisation.
• Support delivery of effective treatment and interventions.
• Drive development of site policy related to client care and case management.
• Contribute to evidence‑based care planning and outcome‑focused service delivery.
• Contribute to implementation of trauma‑informed practice centred on each individual's care.

What We're Looking For

Benefits

Additional Information

Ready to join us? Applications will be reviewed as soon as they land on our desks, so apply today if you’re interested. Windana is committed to child safety and a valid Working with Children Check and Police Check are required for this position. Windana values and celebrates diversity and inclusion and is an equal employment opportunity employer. We encourage applicants of all backgrounds and life experience to apply, aiming to build a team that closely reflects the diversity of the people and communities we work with.

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