Job Description
Helpdesk Specialist – Bilingual (French/English)Location: HybridProvide first to third-level technical support (hardware, software, client computing)
Troubleshoot via phone, Teams, email, and in person
Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, OpenText eDocs)
Maintain ticket documentation
Deliver user coaching and contribute to IT support documentation
Collaborate with broader IT teams on solution delivery
Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)
Minimum 2 years of relevant IT support experience
Bilingual in French and English
Must hold Secret security clearance
2+ years Helpdesk experience
Experience with ITSM/ticketing systems
Proficiency in remote control tools for troubleshooting
Experience with Microsoft SCCM / Config Manager
Hands-on PowerShell scripting
Experience supporting Windows 10 to 11 upgrades
Bilingual Helpdesk • Ottawa, ON
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