Bilingual Helpdesk

Job Description

Helpdesk Specialist – Bilingual (French / English) Location : Hybrid

Contract Duration : Date of award – March 31, 2026

Security Clearance : Secret

Language Requirement : MUST be fully bilingual in French and English About the Role : Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract opportunity with one of our Federal Government clients.  Key Responsibilities :

Provide first to third-level technical support (hardware, software, client computing)

Troubleshoot via phone, Teams, email, and in person

Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, OpenText eDocs)

Maintain ticket documentation

Deliver user coaching and contribute to IT support documentation

Collaborate with broader IT teams on solution delivery

Qualifications : Mandatory :

Post-secondary diploma / degree in Computer Science or related field (Canadian-recognized)

Minimum 2 years of relevant IT support experience

Bilingual in French and English

Must hold Secret security clearance

Rated Assets :

2+ years Helpdesk experience

Experience with ITSM / ticketing systems

Proficiency in remote control tools for troubleshooting

Experience with Microsoft SCCM / Config Manager

Hands-on PowerShell scripting

Experience supporting Windows 10 to 11 upgrades