The Opportunity
The VHEC is actively searching for a skilled and dynamic Administrator to join our dedicated team in January 2026. This pivotal role involves a commitment of approximately 36.5 hours per week.
As the Administrator, you will be instrumental in maintaining the overall efficiency of our organization by overseeing key areas such as office management, reception, school program scheduling and various critical administrative tasks. Your contributions will directly support our mission of Holocaust education and human rights, making you an invaluable part of our team. If you are a motivated and detail-oriented professional with a passion for making a positive impact, we invite you to apply and be a key player in our mission at the VHEC.
Benefits & Perks
- Competitive benefits package
- 10 health days / year
- Early closure on Fridays
- 2 weeks of vacation
- December holiday shutdown (1 week)
- Observation of Jewish holidays in addition to statutory holidays (as many as an additional 10 paid days off a year)
Compensation
The salary will range from $60,000 to $70,000 F / T per annum and will be commensurate with education and experience.
About You
You are an experienced professional with an undergraduate degree, ready to contribute your skills to the impactful work of the VHEC. With 2-3 years of proven expertise in office administration and management, you possess excellent verbal and written English language skills. Proficient in various software, including the Microsoft Office suite, office administration tools, and database systems like Raiser's Edge, you showcase strong computer skills. Known for meeting deadlines and efficiently managing multiple tasks, you are detail-oriented and tech-proficient.
Your organizational prowess effortlessly coordinates office calendars, supports executive personnel, and ensures smooth day-to-day operations. Committed to providing exceptional client care, you excel in reception duties, greeting visitors with warmth and professionalism. Your interpersonal skills are second to none, enabling positive liaisons with staff, volunteers, vendors, and program partners. Committed to teamwork, active listening, empathetic communication, and conflict resolution, you bring a professional approach to all interactions. Administrative and clerical tasks are your forte, supporting both daily operations and forward planning. A background or interest in museum education and programming is an asset, as is a commitment to promoting human rights and social justice.
Responsibilities
Reporting to the Associate Managing Director, the Administrator will be responsible for the following duties :
Office Management
Be the primary staff person responsible for opening and closing the VHECEnsure that public spaces, including exhibition areas, the library, lunchroom and reception, are neat and tidy, implementing proactive measures for effective office managementCoordinate office calendar, room bookings, and set-up for internal meetingsTroubleshoot office equipment and liaise with IT consultants for regular maintenance and interim mattersUpdate manuals (administrative, tech, security) as needed
Responsible for the storage and scheduled destruction of administrative records (onsite and offsite)Record minutes at staff meetings and other meetings when requiredIndependently update and maintain the MailChimp audience listReception
Serve as the critical initial point of contact between the VHEC and the general publicBe the primary staff person responsible for answering phones, checking voicemail, and changing outgoing messages as neededEnsure all telephone and email interactions are professional and positive, representing the VHEC well to clients and supportersRespond to email inquiries on info@vhec.org and forward specialized requests to the appropriate staffManage mail, including sending tribute cards as per donor specificationsInform development staff of significant donations and send out corresponding acknowledgement lettersVisitor Services
Provide client care and visitor services, ensuring a welcoming environment for all visitorsOpen and close the exhibitions and display equipment dailyTrack daily visitors and record visitor figuresManage event ticket sales and RSVPs, including virtual programsAssist with library book sign-out and searches in the absence of the LibrarianHandle book sales (in person and online), taking payments, and updating inventory accordinglyAssist Holocaust restitution volunteers with certifying restitution documents and client careDatabase Tasks
Using Raiser’s Edge :
Collaborate with the Finance Administrator to update and maintain the donor databaseSchedule reminders for recurring donations and process monthly and annual contributionsRecord and process donation paymentsCreate targeted donor lists for campaigns, events, and publicationsGenerate, print, and send tax receiptsOther tasks :
Review and verify reimbursement forms submitted by team membersMonitor payment schedules to ensure vendors are paid promptlyPrint and send tribute cards using the FileMaker databaseUpdate and maintain the FileMaker databaseLight Financial Duties
Coordinate authorized cheque signatories as required and prepare, write, and mail chequesServe as backup to the Finance Administrator to receive and file invoices, and prepare basic codingManage, track, and reconcile petty cash, providing monthly reports to the Finance AdministratorProcess credit card transactionsPrepare and mail annual endowment and multi-year pledge reminder letters and statementsBookings
Serve as the first point of contact for school tour and outreach speaker requestsManage the scheduling of educational resource loans, including book sets and discovery kitsCoordinate registrations and send confirmations for VHEC-administered symposia programs and teachers’ conferencesSchedule appointments to support survivor services and the Holocaust restitution volunteerAssist in the oversight of school programs, ensuring smooth logistics for the arrival of docents, speakers, and schools, setting out materials, and handling paymentsManage the scheduling of school tours and maintain the school tour booking calendarProcurement
Order supplies for office, kitchen, library, archives, exhibitions, etc.Advise the Designer of any special stationery requirementsReplenish bookstore inventory as requiredOther Duties :
Perform other duties as reasonably required.Experience
A minimum of 2-3 years of hands-on experience in office administration and management.A bachelor’s degree, preferably in business administration, management or a related field, would be an asset.Experience in donor database management (preferred).Experience in the educational or non-profit sector (preferred).Skills
MS Office Suite, particularly Outlook, Word & ExcelStrong verbal and written EnglishA minimum of 35 words per minute, accurate typing speedProject management platforms (Eg, Asana)File management systems (Eg, FileMaker Pro)Donor database management (Eg, Raiser’s Edge)Email marketing platform (Eg, MailChimp)MS Teams or similar video conferencing softwarePDF editorsAccurate data entryGoogle Calendar managementBasic IT troubleshootingSquare payment platform and equipmentHow to Apply
If this sounds like you, we would love to hear from you!
Please email your cover letter and resume as a single file to jobs@vhec.org, quoting Administrator in the subject line. Applications will be accepted until the position is filled.
Your application will be handled with utmost discretion and confidentiality. All applicants will receive an automated email response confirming receipt of their application submission.
Please note that only applicants shortlisted for an interview will be contacted. While we are accepting applications throughout December, the VHEC will be closed from December 24 to January 5. Only shortlisted applicants will be contacted after January 5.
The VHEC is an equal opportunity employer and encourages applications from Canada’s federal job equity groups : women, Aboriginal peoples, persons with disabilities and members of visible minorities.
We sincerely thank all applicants for their interest in the VHEC.