System Analyst, Web

Job Overview

We are hiring up to one full‑time, permanent Systems Analyst – Web position working out of Edmonton, AB. As the Web Systems Analyst, you will provide technology support to the Application Services department and EPCOR as a whole, maintaining, operating and enhancing EPCOR’s custom web applications to deliver usability‑focused solutions that delight our customers.

We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their "@epcor.com" email address to ensure proper consideration of internal seniority.

Responsibilities

Ensure delivery of optimal results against operational performance metrics, including :

• Incident Delivery and Responsiveness
• Delivery on Change Request estimations
• Customer Satisfaction Surveys
• System Availability
• Process Improvements
• Monitor application performance and track performance trends, including hardware and OS resources.
• Ensure system reliability and availability through proactive monitoring, maintenance and change management.
• Provide excellent customer service to internal and external stakeholders, employing open communication and problem‑solving skills to resolve issues efficiently and effectively within expected timeframes.
• Abide by all departmental policies and processes for consistent support and administrative practices.
• Schedule and perform deployments on production systems.
• Provide on‑call support for all web applications.

Qualifications Required

Desired Candidate Profile

Effective interpersonal and customer service skills, strong work ethic, and critical thinking abilities essential for success in a highly visible Information Services environment. A proactive learner who consistently strives to fulfill customer requests efficiently and complete assigned tasks with exceptional quality.

Other Important Facts About This Job

Eligibility Requirements

How to Apply

Apply online through the EPCOR careers portal. Please include a resume and cover letter. EPCOR employees applying with an "@epcor.com" email address will receive priority consideration for internal seniority.

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