New Flyer - Field Service Assistance Request (FSAR) Engineer

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at http://www.newflyer.com">www.newflyer.com.

POSITION SUMMARY

Accountable for determining root cause and corrective action for issues affecting product in service, working with other departments and suppliers as required. Responsible for documenting and releasing engineering documentation to correct field issues, general support of New Flyer Field and Technical Services Support staff.

WHAT YOU WILL DO:

• Recommend course of action to solve problems brought to the department by the field staff or the customer directly.
• Work with the Production Engineering and New Product Development staff as needed to ensure design changes are appropriate.
• Investigate, identify, and resolve product problems of varying difficulty with the appropriate department(s), including suppliers.
• Create ECNs within Teamcenter using New Flyer Engineering procedures and policies.
• Answer incoming calls from internal customers or TSSs and take appropriate action to resolve issues. This may include working with New Flyer Engineering staff or directly with suppliers.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Stay up to date with training on pertinent systems in our vehicle to enable the CEBS team to be intimately familiar with the bus electrical systems.
• Resolves customer problems or complaints effectively and in a timely manner.
• Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability and verify component fit.
• Special assignments as required.
• Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• Engineering background (PENG, CET, EIT).
• 2 – 5 years experience.
• Proficient with MS Office (Excel, Word, Outlook).
• Highly Technical, Engineering background (PENG, CET, EIT).
• TEAMS, TeamCenter NX, Highly Technical, engineering background (PENG, CET, EIT).
• Computer, CAN data logger.
• High Problem Solving skills.
• Customer Service Background with high organizational skills.
• Leadership qualities, motivating and self-starter

5% Travel is required for this position

WHY JOIN OUR TEAM:

• Competitive wages and a comprehensive benefits package.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at http://www.nfigroup.com">www.nfigroup.com, http://www.newflyer.com">www.newflyer.com, http://www.mcicoach.com">www.mcicoach.com, http://www.arbocsv.com">www.arbocsv.com, http://www.alexander-dennis.com">www.alexander-dennis.com, http://www.carfaircomposites.com">www.carfaircomposites.com and http://www.nfi.parts">www.nfi.parts.