Implementation & Support Specialist

Who We Are

Brizo FoodMetrics, a market intelligence platform for foodservice suppliers and vendors, aims to be the source of truth on the foodservice industry.

Brizo empowers businesses with comprehensive, fresh, and accurate data on over 1.9+ million foodservice establishments across the U.

S., Canada, and the UK. Our platform equips sales and marketing teams with data-rich, actionable market insights, increasing leads and improving conversion rates.

Trusted by high-profile customers like DoorDash, Tyson, and Toast, Brizo FoodMetrics continues to set the standard for excellence in the foodservice market data.

The Job Opportunity

We are looking for a data obsessed Implementation & Support Specialist to join our expanding team! You will play a crucial role in ensuring our customers optimize their operations through the implementation of our platform.

You will create a foundation of support every step of the way for our customers by growing & protecting their value and return on investment.

Analysis is your thing! You enjoy diving into database information to uncover new insights and use cases that maximizes the information and metrics tracked.

You can identify opportunities that enhance their internal database with added data to help clients achieve their goals.

You will be the trailblazer in providing a seamless customer experience by facilitating regular touchpoints with clients on a frequency that fosters an outstanding working relationship.

Cross-collaboration is key in this role as you will work closely with sales, marketing, product and the IT teams to stay up to speed on the needs of the customer, the market and other prospects.

As an Implementation & Support Specialist you will :

• Be a Brizo FoodMetrics product expert, providing guidance and support to clients to ensure successful onboarding and implementation of the platform
• Provide ongoing support and optimization of new processes and procedures
• Apply novel thinking to identify new opportunities for clients to leverage metrics effectively
• Customize and deliver training programs based on customer requirements and provide ongoing coaching post training
• Help to define what success means for our customers, devise rollout plans to achieve success and ensure all onboarded customers are actively using the platform
• Support our customers and partners onto the Brizo FoodMetrics platform after going live to find resolutions by analysing and resolving issues
• Own customer issues to conclusion and provide insightful solutions
• Monitor and measure the success of implementation, provide ongoing customer support recommendations for improvements and seek new ways to enhance and improve the customer experience

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience as a Business Management Consultant or Onboarding & Implementation Specialist in a data or software company
• Experience in the B2B foodservice industry is not required but will be prioritized
• Data obsessed with previous experience working within a database
• Demonstrated experience in conducting business assessments, developing and implementing business strategies, and driving change management initiatives
• Excellent analytical, problem-solving, and critical thinking skills
• Strong interpersonal, communication, and presentation skills
• Ability to work independently and as part of a team, managing multiple projects simultaneously is essential
• Must love food and have a basic understanding of food related puns

How to Apply

If you are a strategic and results-oriented individual with a passion for shaping the future of the foodservice industry, we invite you to join our team at Brizo FoodMetrics. Please apply using .

We are committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.

Brizo FoodMetrics is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or regulations in the province where we operate.

At Brizo FoodMetrics, we value the insights and innovation that diverse and inclusive teams bring to work.