Service Coordinator Machinery

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met.

The Service Coordinator may support specific customer(s). JOB DUTIES

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Clients Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for our client.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician’s time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.

Job Requirements :

EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge

Our client is involved in interesting automation systems. The emphasis is on organizational skills and team building. We will train!

Other industries that have similiar roles which we will look at : Plumbing, Lighting, Trades inc carpentry and home inprovements, HVAC .

We are open to those looking to build an exciting career with a large National firm.