We are seeking a friendly, organized, and fitness-minded Front Desk Administrator to be the first point of contact for our members and guests. The ideal candidate has previous experience in reception or front-desk roles, is confident using CRM systems, and is passionate about the role fitness plays in maintaining overall health and well-being. This position will start off with fewer hours (10-15 hrs) and likely build up to 30 hrs per week, depending on the nature of the business.
Key Responsibilities
Member and Guest Experience :
- Greet members and visitors with a warm, professional, and welcoming attitude
- Assist and then lead membership inquiries, class bookings, tour requests, and general questions
- Ensure the front desk area is clean, organized, and fully stocked with required materials
Administrative and CRM Management :
Manage member profiles, payments, check-ins, and attendance through the club’s CRMMaintain accurate records and follow protocols for membership changes, freezes, renewals, and cancellationsMonitor email inbox and phone lines; respond promptly and professionallySupport sales processes by entering leads, following up on inquiries, and scheduling consultationsLearn skills to expand our usage of the CRM on a daily basis.Operations Support :
Coordinate with trainers, instructors, and management to ensure smooth daily operationsAssist with opening and closing procedures as neededHandle point-of-sale transactions for memberships, retail items, and servicesReport maintenance issues or member concerns to managementOrganization Growth :
Assist with new hiresMaintain and build contact for professional therapists (RMT, Osteo, dietitian, physiotherapist) with schedules up to dateQualifications
Previous experience in a front desk, reception, or administrative roleComfortable and confident working with CRM or membership management softwareExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAbility to multitask in a dynamic, high-energy environmentA genuine passion for fitness and an understanding of its importance in overall healthPersonal Attributes
Warm, positive, and member-orientedProfessional appearance and attitudeReliable, punctual, and responsibleTeam-player with a willingness to learnEnthusiastic about promoting a healthy lifestyleWork Environment
A supportive, community-focused fitness environmentOpportunities to engage with members and be part of a health-centered teamPotential for growth within the clubLogistics
The position would require both morning and afternoon shifts, possibly the odd Saturday morning progressing to include a couple of full days per week.Rate
$17.75 per hour + commissions for first 3 months$18.00 per hour post 3 months up to $22.00 per hour.Seniority Level
Entry levelEmployment Type
ContractJob Function
AdministrativeWellness and Fitness Services#J-18808-Ljbffr