Talent.com
General Manager - IT / Projects / Engineering
General Manager - IT / Projects / EngineeringReal Fruit Bubble Tea • Markham, York Region, CA
General Manager - IT / Projects / Engineering

General Manager - IT / Projects / Engineering

Real Fruit Bubble Tea • Markham, York Region, CA
2 days ago
Job type
  • Full-time
Job description

General Manager - IT / Projects / Engineering

Location : 80 Bentley Street Markham (Head Office) – Travel to store locations required

HYBRID ROLE : Must be available to work in the store as a barista on some days and field technician (traveling) on other days.

Availability : Must be available to work evenings, weekends, and holidays for the barista role.

Founded in Toronto, Real Fruit Bubble Tea Inc.

Reports to : CEO and Executive Director

About Real Fruit Bubble Tea : Founded in Toronto in 2002, Real Fruit Bubble Tea Inc. ("RFBT") is committed to making fresh fruit drinks healthy and accessible for everyone to enjoy. With over 137 locations across Canada and the USA and rapid expansion underway, we are looking for high‑performing leaders who want to grow with us. There is huge potential for advancement, and we welcome anyone who is ready for a challenging yet rewarding journey.

Position Summary

Reporting to the CEO and Executive Director, the General Manager, IT / Projects / Engineering is responsible for leading three key functions :

  • Projects & New Store Development (Construction / Renovations)
  • Engineering & Store Systems (equipment, layout, technical standards)

This role provides strategic direction, oversees day‑to‑day execution, and ensures that all technology, construction, and engineering initiatives support RFBT’s growth, brand standards, and operational excellence. The GM will manage and mentor managers and teams across these three areas and work closely with executives, regional managers, landlords, and external partners.

Key Responsibilities

  • Oversee all IT operations for head office and store locations, including POS (e.g., Nown), network and internet connectivity, debit / credit terminals, kiosks, and related systems.
  • Lead the IT team to deliver reliable, scalable, and secure technology services that support daily operations and growth.
  • Act as the senior IT liaison with RFBT leadership, store management, and regional managers to understand business needs and translate them into technology solutions.
  • Ensure effective support processes and escalation procedures for store and head office users.
  • Lead the development, implementation, and maintenance of IT policies, SOPs, service offerings, and service level agreements (SLAs).
  • Stay current on relevant technology trends, tools, and best practices in retail / food service environments.

    • Projects & New Store Development

  • Oversee the Projects department, including Project Managers, Construction Officers and Project Coordinators.
  • Lead all phases of new store development and renovation projects (from concept to opening), ensuring alignment with RFBT’s brand, standards, and expansion strategy.
  • Introduce, set up, and maintain an efficient Construction Management System to monitor multiple projects, schedules, budgets, and milestones.
  • Liaise effectively with mall management, architects, interior designers, engineers, general contractors, landlords, and local authorities.
  • Develop and review comprehensive project plans and specifications, ensuring projects meet timeline, budget, quality, and regulatory requirements.
  • Negotiate and manage vendor contracts; ensure required building permits are obtained, tracked, and closed in a timely manner.
  • Oversee documentation flow (contracts, agreements, invoices) and ensure timely submission to Finance and Accounting.
  • Develop long‑term project and construction strategies to support fast expansion across North America.

    • Engineering & Store Infrastructure

  • Oversee engineering standards for store layouts, equipment, and technical systems (e.g., HVAC, electrical for equipment, kitchen workflow, kiosks).
  • Ensure store infrastructure supports operational efficiency, safety, and brand experience.
  • Research and approve equipment, materials, and tools appropriate for store operations and longevity.
  • Partner with Operations and Projects to continuously improve store design for better throughput, customer experience, and staff ergonomics.

    • People Leadership & Cross‑Functional Collaboration

  • Lead, coach, and develop managers and team members across IT, Projects, and Engineering, ensuring clear expectations and high performance.
  • Provide regular feedback, performance reviews, and development plans.
  • Foster an inclusive, energetic, and collaborative work environment.
  • Work closely with Operations, Finance, HR, Marketing, and Regional Managers to ensure alignment of technology, construction, and engineering initiatives with business needs.

    • Strategy, Governance & Continuous Improvement

  • Develop and execute multi‑year roadmaps for IT, Projects, and Engineering that support RFBT’s strategic growth.
  • Establish and monitor KPIs for system uptime, project delivery, budget adherence, and store readiness.
  • Implement best practices in project management, change management, and risk management.
  • Drive continuous improvement initiatives based on data, feedback from stores, and evolving business priorities.
  • Perform regular visits to store locations across Canada and the USA to understand on‑the‑ground realities and support major projects.

    • Qualifications & Experience

  • Education : Bachelor’s degree in Engineering, Construction Management, Computer Science, Information Systems, or a related field.
  • Project Management certification (e.g., PMP or equivalent) is an asset.
  • Mandarin / Cantonese is an asset.
  • 8+ years of progressive experience in IT, construction project management, engineering, or multi‑site retail operations.
  • Minimum 3–5 years in a management or senior leadership role overseeing cross‑functional teams.
  • Strong experience with retail construction and renovations, ideally within food service or multi‑unit chains.
  • Demonstrated proficiency in estimating, scheduling, budgeting / cost control, and vendor / contractor management.
  • Experience with POS systems and store technology; food industry POS experience preferred.
  • Ability to interpret architectural drawings, blueprints, and technical documents.
  • Strategic planning and execution skills; able to build and deliver on multi‑year plans.
  • Strong leadership, coaching, and team development abilities.
  • Excellent communication skills in English (written and verbal); Mandarin is a strong asset. Other languages (Cantonese, French) are an advantage.
  • Strong interpersonal skills with the ability to work effectively with diverse stakeholders (internal teams, landlords, external vendors, government bodies).
  • Highly organized with strong time‑management skills; able to manage multiple concurrent projects and priorities.
  • Proven ability to work under pressure and meet tight deadlines.
  • Problem‑solver who thinks “outside the box” and can make sound decisions quickly.
  • Valid driver’s license and willingness to travel to different stores as well as HQ.

    • Ideal Candidate Profile

  • Entrepreneurial mindset and hands‑on attitude – willing to be “on the floor” and at sites when needed.
  • Results‑oriented with a track record of delivering projects on time, within budget, and to a high standard.
  • Collaborative leader who builds trust, encourages idea‑sharing, and drives cross‑departmental alignment.
  • Adaptable and comfortable with change in a fast‑growing, evolving environment.
  • Passionate about building systems and teams that support long‑term growth.

    • Seniority level

    Director

    Employment type

    Full‑time

    Job function

    Information Technology

    Industries

    Food and Beverage Services

    #J-18808-Ljbffr

    Create a job alert for this search

    It Project Manager • Markham, York Region, CA

    Similar jobs
    General Manager, Housing Operations and Maintenance

    General Manager, Housing Operations and Maintenance

    Pesce & Associates • Toronto, ON, Canada
    Full-time
    K-$70,000; Health and Dental Benefits are provided following successful completion of a three-month probationary period.February 12, 2026, by 11 : 59 pm. On-site at 707 St Clair Avenue W, Toronto, ON ...Show more
    Last updated: 15 hours ago • Promoted • New!
    General Manager

    General Manager

    Ruth's Chris Toronto • Toronto, ON, Canada
    Full-time
    Salary : $90,000 / year + Performance-Based (Quarterly) Bonus.This posting is not for an immediate vacancy.We are accepting applications for future opportunities. A minimum of 5 years of General Manage...Show more
    Last updated: 30+ days ago • Promoted
    IT Services Sales Director — Lead Growth & High-Impact Team

    IT Services Sales Director — Lead Growth & High-Impact Team

    Xerox Corporation • Toronto, Canada
    Full-time
    A leading technology company in Calgary is seeking a Sales Director to lead and grow the IT Services sales function.The ideal candidate will have over 7 years in IT Services sales with a strong lea...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Prohibition Social House • Toronto, ON, Canada
    Full-time
    Prohibition Social House's parent company, Aidan Hospitality is hiring a Restaurant General Manager!.As our General Manager, you’ll never be bored. You’ll be responsible for making s...Show more
    Last updated: 30+ days ago • Promoted
    General Manager - toronto

    General Manager - toronto

    BJRC Recruiting • toronto, on, ca
    Full-time
    General Manager – Pavement Markings & Road Services.Acton, Ontario (5 days on site).Our client is a well-established pavement markings and road services contractor operating across the Greater Toro...Show more
    Last updated: 13 hours ago • Promoted • New!
    General Manager (Industrial Equipment) - toronto

    General Manager (Industrial Equipment) - toronto

    Permasearch, a TPI Company • toronto, on, ca
    Full-time +1
    Canada-wide industrial solutions provider.Develop and execute aggressive growth strategies to scale and optimize the Service Division in line with company goals. Own full P&L responsibility, focusin...Show more
    Last updated: 13 hours ago • Promoted • New!
    Floating General Manager

    Floating General Manager

    InnVest Hotels Management Ltd • Toronto, ON, Canada
    Temporary
    REPORTS TO : DIRECTOR / VP, REGIONAL OPERATIONS.InnVest succeeds because our people love what we do.Our entire team shares a deep-rooted passion for the world of hospitality & travel that extend...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, IT Infrastructure & Operations

    Senior Manager, IT Infrastructure & Operations

    ICES Central • Toronto, ON, Canada
    Full-time
    ICES is a world-leadinghealth research and analytics institute.With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure ...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant General Manager – Multi-Unit Leadership

    Restaurant General Manager – Multi-Unit Leadership

    Compass Group North America • Toronto C6A, ON, Canada
    Full-time
    A leading global foodservice company is seeking a General Manager in Toronto, Ontario.The role involves managing operations, client relations, and staff while ensuring customer satisfaction and com...Show more
    Last updated: 3 days ago • Promoted
    General Manager / General Sales Manager

    General Manager / General Sales Manager

    Perfect Placement Group, LLC • Toronto, ON, Canada
    Full-time
    General Manager – Canadian Operations (Toronto).Competitive base salary, CAD .Toronto-area facility houses several million dollars in inventory and supports demand in Eastern Canada, wit...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Ruth's Chris Markham • Unionville, ON, Canada
    Full-time
    Salary : $90,000 / year + Performance-Based (Quarterly) Bonus.A minimum of 5 years of General Manager experience in a fine dining restaurant is required to be considered. Manage, supervise and coordina...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    3123233 Ontario Inc • Toronto, ON, Canada
    Full-time
    The duties and responsibilities for the General Manager include, but are not limited to the following : .To manage all aspects of the business. Overall responsibility for the financial success of the ...Show more
    Last updated: 30+ days ago • Promoted
    General Manager - Cambridge Suites Toronto - Manga Hotel Group

    General Manager - Cambridge Suites Toronto - Manga Hotel Group

    Manga Hotel Group • toronto, on, ca
    Full-time
    Manga Hotel Group is a Canadian company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hy...Show more
    Last updated: 13 hours ago • Promoted • New!
    Head of General Management

    Head of General Management

    Keller Executive Search • Toronto, ON, Canada
    Full-time
    This is a position within Keller Executive Search and not with one of its clients.This senior position will lead General Management for Keller Executive Search in Toronto, Canada, shaping strategy,...Show more
    Last updated: 30+ days ago • Promoted
    Director of Information Technology & Biomedical Services

    Director of Information Technology & Biomedical Services

    Schroeder Ambulatory Centre • Richmond Hill, ON, Canada
    Full-time
    Overview and Purpose of the Role.The Schroeder Ambulatory Centre (SAC) is a newly developed, large-scale healthcare facility providing integrated ambulatory services, including surgery, diagnostic ...Show more
    Last updated: 23 days ago • Promoted
    Strategic IT Portfolio Director

    Strategic IT Portfolio Director

    Swagher • Toronto C6A, ON, Canada
    Full-time
    A leading financial institution in Toronto is seeking a Director of IT Portfolio Management.The role demands managing complex IT initiatives, ensuring alignment with business objectives, and overse...Show more
    Last updated: 3 days ago • Promoted
    Hardware Manager

    Hardware Manager

    Advanced Tech Search - QuantumScale • Toronto, ON, Canada
    Full-time
    Hardware Manager (Electrical Engineering Leader).Premium Technology / High-Performance Imaging Systems.This organization is a long-standing global innovator in immersive technology, recognized for ...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Internal Controls

    Manager, Internal Controls

    Vaco by Highspring • Stouffville, Ontario, Canada
    Permanent
    Our client is a leading global financial services organization.They are looking for a Manager, Internal Controls to join their team!. Opportunity to join a high-performing team .Position has a lot o...Show more
    Last updated: 1 day ago • Promoted