The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.
Responsibilities :
- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal / external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- Other duties as required
Skills / Knowledge / Experience :
- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and some nights
Front Desk Agent
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks. Promote positive guest relations to all individuals approaching the Front Desk. Document pertinent information in the Front Desk Pass-On. ...
Front Desk Agent
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. Provides basic data entry and transaction handling service for the Front Office . ...
Front Desk Agent
Customer Service or Front Desk position in the Hospitality industry preferred. Handle any complaints and service recovery as needed with the supervision of Front Desk Manager. ...
Part-time Cage Cashier-TIC
Ontario Gaming East Limited Partnership, .Great Canadian Gaming Corporation, is currently seeking a driven and energetic individual to join our growing business in eastern Ontario as a .This role will join our team at .Shorelines Casino Thousand Islands.Under the direct supervision of the Operations...
cashier
No degree, certificate or diploma.Process money, cheques and credit/debit card payments.Tabulate total payment for goods or services required.Receive payment for goods or services.Calculate daily/shift payments received and reconcile with total sales.Wrap or place merchandise in bags.Heures de trava...
Sales Service Cashier
The Sales Service (Cashier) position is primarily responsible for processing sales transactions, handling general inquiries, general housekeeping, as well as other related customer service duties. ...
Receptionist, Dental Clinic
This receptionist role reports to the Associate Dean of Health Sciences and Human Services. The receptionist is the first point of contact receiving inquiries from clients and/or personnel from community medical and dental offices that are seeking the services offered in the dental clinic. This is a...
General Clerk/Cashier
We are hiring for a General Clerk/Cashier. ...
Receptionist - November 4th
Randstad is now looking for a temporary Receptionist/Administrative position for our client in Nanaimo Are you a self-motivated, excellent communicator and organized individual? This role is a combination of customer services and general Admin work. Receptionist/administrative or clerical assistant...
Part-Time Cashier / Line Cook
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated. ...