Dealership Service Manager

Company : AutoCanada Inc / Maple Ridge Volkswagen

Position : Service Manager

Classification : Full Time, Onsite

Compensation :

AutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Automotive Service Manager to work at our beautiful state-of-the-art facility.

This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across North America for our commitment to integrity and customer service.

If you share our passion for people, automobiles, and making money then we want to talk to you about a new career with Maple Ridge Volkswagen !!!

AutoCanada believes that taking care of our team members and setting them up for long-term success is what sets us apart from our competitors.

That’s why AutoCanada is proud to offer our full-time employees the following benefits to aid in their well-being and performance :

• Competitive pay plans and a motivated group of AutoCanada employees to work alongside
• Dental and vision insurance
• Prescription insurance that can discount purchases up to 80%
• Paid holiday and flex time for full time AutoCanada employees
• Employee vehicle purchase & service programs
• Employee assistance programs focused on health & wellness
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career with a North American automotive group operating in Canada and the United States

Position Overview :

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's Service Department.

The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.

The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.

The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Job Description :

• Oversee team members performing vehicle inspections, preparing reports and when, necessary, assists in carrying out these job duties
• Effectively organizes and manages team members, including technicians, advisors and other Service Team Members, to ensure key objectives and service goals are achieved
• Own creating an exceptional customer service experience by : maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
• Hiring, training, and managing employees.
• Focus on customer retention by building quality relationships with guests and team members alike.
• Work diligently to uphold OEM standards while protecting company and customer interests
• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
• Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
• Monitor department operations and client concerns to define patterns and work to improve efficiency
• Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Control department budgets and other expenses
• Demonstrate and champion a healthy and safe work environment

Requirements :

• Completed a related post-secondary program and or training courses would be valuable
• 5 years of experience in an automotive dealership Service Department
• 3-5 years of management experience
• Working knowledge of industry standards and practices, including product details and company services offered
• A provincially recognized Journeyman Automotive Mechanic Certificate is an asset
• Experience with service applications with ADP / CDK including dispatch also considered an asset
• A valid driver's license and a safe driving history
• Ability to train, coach, direct and encourage technicians, advisors and shop foreman
• Excellent communication and organizational skills

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