Collection Specialist
- Full-time
Northpoint Commercial Finance
Backed by Laurentian Bank
With Northpoint's foundation and reputation in the industry built, Laurentian Bank, which has been in business for over 170 years, acquired Northpoint Commercial Finance in 2017. With over $45 billion in assets, a solid cultural alignment and variety of financing solutions, Laurentian Bank ensures stability for the foreseeable future while allowing Northpoint Commercial Finance to maintain its personal, flexible approach.
Northpoint Commercial Finance offers businesses across North America personal, flexible financing options such as inventory finance, equipment finance and asset-based lending to support their business growth needs.
This position will be focused on Equipment Finance and Lease Financing with Northpoint Commercial Finance in Canada.
Responsibilities
- Specialize in handling Transportation and Construction customers and contacting delinquent accounts
- Analyze payment problems and work with customers to identify and implement solutions within company policies
- Monitor both inbound collection calls, and shared collection email box
- Meet specific targets related to individual collection worklists
- Determine when accounts require escalated review based on payment patterns
- Maintain accurate customer files.
- Develop and maintain relationships with external partners
- Coordinate with various departments and external partners for problem resolution
- Identification and realization of opportunities for process optimization and automation
- Seek out industry trends and organizational knowledge to understand alternative approaches/solutions
- Create and maintain documents, diagrams and process maps for operational processes; establish and maintain user and training guides with written content
- Review compliance and regulatory requirements
- Provide training on best practices and provide subject matter guidance to team members
- Perform all tasks of similar or general nature requested by his or her superior or required for the job
Qualifications
- Understanding and knowledge of the Transportation and Construction landscape
- Understanding of collections and repossession legal requirements and best practices
- Bilingual* (French/English) is an asset
- Proven track record of meeting collections targets while maintaining customer focus
- BA is preferred combined with 5+ years of commercial collections experience with at least 2+ of those years handling Transportation and Construction accounts
- Microsoft Word, Excel, Outlook experience
- Ability to make decisions within established guidelines
- Organized, efficient, knowledgeable, accurate and professional
- Ability to multi-task, prioritize, and manage time effectively
- Problem analysis and problem-solving ability
- Ability to effectively multitask and manage competing priorities to meet established deadlines in a fast-paced environment
- Excellent communication and documentation skills
- Ability to work both independently and collaborate with others in cross-functional settings
- Innovative thinking yielding creative solutions and alternatives
- Highly inquisitive by nature, with strong analytical skills and a keen eye for details
- Ability to successfully apply standard financial, accounting and business problem-solving skills to business problems
What Laurentian Bank has to offer you
Yearly salary: $55,000 to $65,000
Laurentian Bank is dedicated to fair and equitable compensation practices. The base salary range provided reflects the Bank’s standard pay scale. The final base salary will be determined by the candidate’s qualifications, skills, and experience, and may be enhanced with performance-based incentives, pension contributions, and benefits.
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model: We prioritize a hybrid work model based on business needs.
- Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
- Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.
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