Claims Leader - Auto Claims

Join to apply for the Claims Leader - Auto Claims role at Aviva Canada .

Individually we are people, but together we are Aviva. These words become our Values – Care, Commitment, Community, and Confidence.

Do you want to play a key role in driving your team's performance and delivering the business unit outcomes, strategy, and goals? Can you create an environment where people do the best work of their lives and build a stronger team by developing employees’ potential in their current role and for future career aspirations? Do you communicate effectively with confidence, curiosity, courage, and collaboration? If you answered ‘yes,’ then you should apply to be a Claims Leader in our Auto Claims team!

What You'll Do

• Identify, assess, and retain the best possible talent to strengthen our business.
• Understand and support our people, provide training, develop their capabilities, and work with them to support career aspirations while managing performance.
• Have honest, constructive conversations, set clear direction and goals, and give frequent, clear, constructive feedback to improve performance and achieve business goals.
• Lead effectively and positively through implementation of change.
• Understand and apply risk management controls proportionately.
• Ensure technical development of claims file handlers.
• Create an environment dedicated to outstanding customer outcomes and champion continuous improvement to service.
• Use data to understand how our people and the business unit are performing and initiate improvement activities through to execution.
• Analyze customer demand to identify root causes of waste and failure.
• Be “in the work” to understand our people’s capability and our unit’s performance.
• Make data-driven decisions, observe the environment to identify performance blockers or barriers, and use frontline insight to improve overall performance, results, and the customer journey.
• Participate in the quality assurance programme for your team and ensure training is addressed in a timely and effective manner.
• Fully understand and mitigate internal and external claims risks you are accountable for, meet compliance obligations, and measure how our team meets those requirements.
• Take full responsibility for the results of our team, how they contribute to the overall company performance, and the consequence and impact of key decisions you make.
• Clearly articulate and effectively communicate the link between our purpose, strategy, commitment, and culture.
• Apply expert understanding of the claims experience while understanding the technical strategic direction for the claims file.
• Seek new and incremental ways to improve things every day for the customer.
• Maintain financial integrity by understanding the financial elements of our claims function and ensuring we remain financially strong, delivering year-on-year improvement in business performance.
• Maintain accuracy and integrity of financial information captured in Aviva systems.
• Identify and report suspicions of fraud or financial irregularities in line with Aviva procedures.
• Find opportunities to improve the customer journey, claims handling processes, and financial outcomes for our business.
• Lead change initiatives for the team and business function.

What You'll Bring

What You’ll Get

Please note that we may use AI tools to help us through the recruitment process. This is an existing position that has been posted both internally and externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industries

Insurance

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