Key Account Manager

Find Your Limitless with Reliance

By joining Reliance as a Key Account Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us.

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Exceeds assigned growth targets and performance KPIs within the territory.
• Executes Reliance’s 6-step sales process (prospect, qualify, align, propose, negotiate, close) to build and sustain the sales pipeline required to consistently deliver above-target performance.
• Develops, proposes, and closes winning account sales strategies to generate new Home Builder customer acquisitions and more deeply penetrate existing Home Builder Customer share of wallet.
• Primary contact for all Key Account customers assigned to their portfolio and provides specific sales support as required.
• Actively utilizes the CRM software to record sales pipeline and activity metrics to maximize performance outcomes.
• Analyzes the competitive landscape and leverages knowledge to improve winning account sales strategy.
• Provides regular reporting and updates on Home Builder sales pipeline progress to be leveraged in forecasting and large deal implementation planning.
• Collaborates cross-functionally with Reliance stakeholders to prepare winning account strategies that align with organizational goals, guidelines, and objectives.
• Works cross-functionally with Reliance stakeholders to facilitate efficient implementation of new agreements and / or new opportunities secured through assigned existing Home Builder customer portfolio.
• Participates in industry and customer-related events / tradeshows to network, target new prospects, identify market trends, and needs relevant to assigned Home Builder customers.
• Provides exceptional service to all new and existing customers.
• Develops and maintains in-depth knowledge of Reliance’s Home Builder value proposition, including products and services offered and the value they create.
• Other duties as required.

What do we offer?

What do you bring?

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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