Food Safety & Regulatory Affairs Coordinator

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Job Description

This Food Safety & Regulatory Affairs Coordinator will support the planning, development, maintenance, and execution of our quality, food safety, and regulatory programs.

This position will play a key role in the ongoing improvement of product quality and regulatory compliance through an in-depth cause analysis from data trends.

The performance of the duties must ensure a quality service approach to all employees, customers, and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities :

• Respond to customer inquiries and complaints related to regulatory questions such as : alleged foodborne illness, foreign objects, and allergen complaints in a timely and effective manner.
• Follow up with suppliers and internal production facilities on non-compliances.
• Assist in issuing production action requests to the business and complete all subsequent activities of tracking, disposition, and reporting totals to finance for credit follow up.
• Ensure all databases are maintained and kept current.
• Support the retail store audit program to ensure compliance with food safety standards and identify areas for improvement.
• Assist in ensuring timely turnaround and accurate responses to all governmental agency inquiries regarding regulatory, food safety, and quality.
• Maintain importing PCP program, documents, and status of SFCR license.
• Assist production facilities in preparation for third-party audits.
• Maintain up to date knowledge on Health Canada and CFIA regulations and policies, helping the business prepare for changes in regulations.
• Responsible for food safety review and approval of third party, private label, and ingredient suppliers as part of the vendor management program.
• Compile data for monthly, quarterly, and yearly reporting when required or requested.
• Participate in projects and meetings with the goal of improving food safety and quality.
• Provide essential support to the Food Safety leadership teams.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Typically requires a post-secondary education in Food Science, Quality Assurance, Microbiology, or a related science field, plus a minimum of 2 years of experience in a related field or an equivalent combination of education and experience.
• Strong customer-service focus.
• Experience in quality assurance procedures and compliance programs.
• Familiarity with quality metrics and performance monitoring.
• Experience in data collection, data reporting and data analysis.
• Knowledge of food safety standards and regulatory compliance.
• Ability to multitask and manage multiple responsibilities and deadlines.
• Excellent communication skills, both oral and written, to effectively communicate requirements and tasks to employees.
• Ability to work independently and effectively with a team.
• Proactive and continuous improvement mindset.
• Proficient in Microsoft Word, Excel, Outlook & Windows.
• Willingness to work flexible hours and within the plant environment as business needs require.
• Weekend / Evening Coverage as required for rotational recall support.

Work & Sensory Environment :

• May be required to lift, carry and / or handle heavy objects up to 50 pounds.
• Providing service to several people or departments, working under many simultaneous deadlines.
• Required to stand, walk, sit, and reach and occasionally required to climb or balance and stoop, kneel, or crouch.
• May be required to travel between Farm Boy stores, Home Office, and / or Central Operations.
• Must be able to work a flexible schedule that may include nights and weekends.
• Exposure to environmental elements such as noise, dirt, dust, vibration, and changing temperatures.
• Ability to work in a cool environment for prolonged periods (4 to 6 degrees Celsius).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.