Store Manager

Overview

Join to apply for the Store Manager role at Knix . Knix is an award-winning intimate apparel and activewear brand that is re‑inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest‑growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best‑in‑class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose‑driven and authentic career!

Knix Store Location : 3100 Howard Ave, Windsor, ON N8X 3Y8

Responsibilities

The Store Manager will lead, and develop a team of Assistant Manager, Leads, and Associates who together create an inclusive environment for customers to explore the Knix product line in-store while driving business results. Actively listening to client needs and preferences, you lead your team in delivering an exceptional customer experience from the moment our guests enter the store. You are passionate about coaching and developing a team across all areas of the business and have experience in eventing to further build a sense of community, engage new customers, and continue to drive results. Ultimately you are a people‑first leader who can empower a high‑performing team to continuously exceed targets and create a world‑class customer experience.

The Opportunity

• Proactively drive and increase sales volume through listening to guest’s needs and through a solid understanding of Knix’s suite of products. Coach and provide feedback to associates on maximizing sales while balancing service
• Strong understanding of KPI’s, what they are and how to influence them as well as pivoting when required based on business needs. Review and communicate the daily, weekly and quarterly store sales targets
• Maintain operational excellence by training the team on cycle counting + inventory management best practices to ensure accuracy of product counts, timely receipt of shipment, and loss prevention
• Ensure team members maintain the visual standards of the store at all times to create a world‑class shopping experience
• Support the Marketing initiatives with on‑the‑ground execution of logistics for special events through the use of marketing collateral
• Support with the openings and operations of future stores and pop‑ups for Knix, which may include but is not limited to onboarding and training of staff, initial store set‑up from an operational and merchandising perspective, and event execution.
• Creating a memorable employee experience through orientation, onboarding, and ongoing training + development

About You

Qualifications

Eligibility Requirements

Salary

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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