Service Supervisor - Professional & Audio/Superviseur de service - Professionnel et audio

Description

Don’t skip a beat, apply to Exertis | JAM!

Job Title : Service Supervisor - Professional & Audio

Division : Service

Location : Baie-d’Urfé

Schedule: Monday to Friday 8:30-17:30

Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

What you will do:

We are currently seeking a formidable candidate to join our Service team as a Service Professional & Audio Supervisor who will perform the following tasks.

Responsibilities:

• Supervise Pro and Audio department technicians and activities
• Electronics troubleshooting and repair
• Work to improve RMA’s open-close lead-time
• Monitor and analyze RMA’S aging
• Work with purchasers to help define and implement replenishment strategies to optimize the productivity and efficiency
• Document Pro and Audio processes and key working procedures
• Monitor and maintain balanced workload of the technicians
• Overlook cross-training requirements
• Provide weekly written reports summarizing the major activities and accomplishments.
• Demonstrate responsibility and compliance with all safety and quality policies and standards

What we are looking for:

• Minimum 2 years of previous experience in a supervisory role
• Demonstrated ability to lead, mentor, and develop a team of service technicians
• Electronics diploma (mandatory)
• 5 years of experience in electronics troubleshooting and repairing.
• Pro-audio equipment knowledge (Mixing Consoles, Wireless, Lighting, Amps etc.) is a strong asset.
• Strong leadership qualities, including decisiveness, integrity, and the ability to inspire and motivate a team
• Customer-centric mindset with a focus on delivering high-quality service
• Ability to prioritize tasks, manage workflows, and meet deadlines
• Proven ability to work collaboratively with cross-functional teams
• CSA certification (Strong asset)
• Proficiency with Microsoft Office Applications.
• Excellent communications skills (written/verbal) and interpersonal skills;
• Demonstrated organizational ability and follow-through.
• Demonstrated ability to work in a fast paced, dynamic environment.
• Candidates must be Bilingual in French and English (English is mandatory as we do Business across Canada and the US).

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program, and an Employee Assistance Program.
• RRSP matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off, and a paid day off dedicated to Diversity and Inclusion.
• We value work life balance and offer a causal and fun environment.
• Lively social calendar… there’s always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!