Service Supervisor - Professional & Audio / Superviseur de service - Professionnel et audio

Description

Don’t skip a beat, apply to Exertis | JAM!

Job Title : Service Supervisor - Professional & Audio

Division : Service

Location  : Baie-d’Urfé

Schedule :  Monday to Friday 8 : 30-17 : 30

Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

What you will do :

We are currently seeking a formidable candidate to join our  Service  team as a Service Professional & Audio Supervisor  who will perform the following tasks.

Responsibilities :

• Supervise Pro and Audio department technicians and activities
• Electronics troubleshooting and repair
• Work to improve RMA’s open-close lead-time
• Monitor and analyze RMA’S aging
• Work with purchasers to help define and implement replenishment strategies to optimize the productivity and efficiency
• Document Pro and Audio processes and key working procedures
• Monitor and maintain balanced workload of the technicians
• Overlook cross-training requirements
• Provide weekly written reports summarizing the major activities and accomplishments.
• Demonstrate responsibility and compliance with all safety and quality policies and standards

What we are looking for :

Ready to join our team? Here is why we are one big, happy JAMily…