technical support agent

Education

• Other trades certificate or diploma
• Computer support specialist

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Linux
• Device drivers
• Desktop applications
• File management software
• Multimedia software
• Presentation software
• 3D graphic software
• Image editing software
• Project management software
• Programming software
• Programming languages
• Computer-aided design (CAD)
• Mac OS
• Python
• MS Active Directory
• MS Office
• MS Windows
• SQL
• Spreadsheet
• TCP / IP
• Visual Basic
• Wireless networks
• WordPress

Area of work experience

• Quality assurance or control

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?

Experience

• 2 years to less than 3 years

Employment terms options

• Day

Financial benefits

• Group insurance benefits

Other benefits

• Free parking available