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technical support agent
technical support agentKorova Designs Inc. • Montréal, QC, CA
technical support agent

technical support agent

Korova Designs Inc. • Montréal, QC, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Temporaire
Description de poste
  • Work Term : Temporary
  • Work Language : French
  • Hours : 30 hours per week
  • Education : Other trades certificate or diploma
  • Experience : 2 years to less than 3 years
  • Computer support specialist
  • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Computer and technology knowledge

    • Linux
    • Device drivers
    • Desktop applications
    • File management software
    • Multimedia software
    • Presentation software
    • 3D graphic software
    • Image editing software
    • Project management software
    • Programming software
    • Programming languages
    • Computer-aided design (CAD)
    • Mac OS
    • Python
    • MS Active Directory
    • MS Office
    • MS Windows
    • SQL
    • Spreadsheet
    • TCP / IP
    • Visual Basic
    • Wireless networks
    • WordPress
    • Area of work experience

    • Quality assurance or control
    • Screening questions

    • Are you authorized to work in Canada?
    • Do you have experience working in this field?
    • Employment terms options

    • Day
    • Financial benefits

    • Group insurance benefits
    • Other benefits

    • Free parking available
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    Technical support agent • Montréal, QC, CA

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