Job summary
We are searching for a dynamic professional to join our Medical Sales Division as our newest Bilingual Patient Care Coordinator, reporting into the Manager, Concierge.
The Bilingual Patient Care Coordinator will handle inquiries, scheduling and education for the Quebec and Canadian French medical cannabis patients by telephone and email.
Must be able to speak fluently in French and English. Will assist our Health Care Practitioners with accurate history taking and verbal or written translation.
Must work as an effective member of an integrated Patient Service team. Must be able to work quickly and in a detailed manner to keep up-to-date with patient interesting? Here is a little more
As the Bilingual Patient Care Coordinator, you will be responsible for :
- Vetting medical records and referrals
- Answering inbound calls and making outbound calls
- Booking and confirming patient appointments
- Answering patient and physician inquiries via email
- Data entry and document management
- Educating patients on medical cannabis
- Completing registrations with Licensed Cultivators
- Keeping up to date on current cannabis news, laws and regulations
- Troubleshooting patient concerns
- Establishing and maintaining a maximum level of client satisfaction
- Helping out with patient retention
- Performing other duties as assigned
You’re the ideal candidate if you have
- University degree or equivalent experience
- 2 years experience in the Clinic preferred
- Superior verbal and written communication skills in French and English
- Comfortable learning and working with new software
- Proven analytical and problem-solving skills
- Must be able to work in a fast-paced environment
Why you’ll love working at Aurora
- Flexibility : you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!
- Total Rewards : we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.
- Team : we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.
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