Bilingual Patient Care Coordinator

Bilingual Patient Care Coordinator

Division : Medical

Job location : Remote (Ontario, Quebec, Alberta)

Hours : 40 hours per week, Monday to Friday

Employment type : Full Time Permanent

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!

Aurora Cannabis is a leader in the rapidly evolving global cannabis industry, serving both medical and consumer markets worldwide. Dedicated to helping people improve their lives, Aurora is driven by science and innovation, with a focus on providing premium medical cannabis products produced with the highest standards. We proudly serve both patients and consumers across Canada, Europe, Australia and New Zealand. Our global brand portfolio includes Aurora, Being, CanniMed, CraftPlant, Daily Special, Drift, Greybeard, IndiMed, MedReleaf, Pedanios, San Raf, Tasty’s, Whistler Cannabis Co, and WMMC. Aurora's brands continue to break through as industry leaders in the medical, wellness and adult recreational markets wherever they are launched.

At Aurora, employees are at the heart of everything we do as we execute with excellence and agility. Whether in our manufacturing facilities, in our state-of-the-art research labs or supporting our global business development, or, within our corporate functions such as HR, operations, government affairs, and more – our diverse A-Team leads with expertise, passion and dedication every day. Together, we are opening the world to cannabis and making a meaningful impact for patients, consumers, our communities and our A-team.

Job Summary

The Bilingual Patient Care Coordinator will handle inquiries, scheduling and education for the Quebec and Canadian French medical cannabis patients by telephone and email. Must be able to speak fluently in French and English. Will assist our Health Care Practitioners with accurate history taking and verbal or written translation. Must work as an effective member of an integrated Patient Service team. Must be able to work quickly and in a detailed manner to keep up-to-date with patient requests. Sounds Interesting? Here’s a little more…

As the Bilingual Patient Care Coordinator you will be involved in …

• Vetting medical records and referrals
• Answering inbound calls and making outbound calls
• Booking and confirming patient appointments
• Answering patient and physician inquiries via email
• Data entry and document management
• Educating patients on medical cannabis
• Completing registrations with Licensed Cultivators
• Keeping up to date on current cannabis news, laws and regulations
• Troubleshooting patient concerns
• Establishing and maintaining a maximum level of client satisfaction
• Helping out with patient retention
• Performing other duties as assigned

You would be the best fit for this role if you have…

Bonus points if you have…

Why you’ll love working at Aurora

Diversity and inclusion At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!

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