Senior CRM Consultant – Microsoft 365 CRM (Azure)

ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals : Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.

ROLE : Senior CRM Consultant – Microsoft 365 CRM (Azure)

The successful candidates must possess demonstrated experience in the following areas :

MANDATORY :

Technical Expertise

• Proven experience with Microsoft Dynamics 365 CRM in Azure environments.
• Deep knowledge of Customer Service and Customer Insights & Journeys components.
• Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.
• Strong understanding of the Microsoft Dynamics cloud CRM data model.
• Knowledge of Logic Apps as an integration tool is beneficial.
• Has demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.
• Preference to candidates with relevant Microsoft CRM certifications .

Functional Skills

Soft Skills

Preferred Qualifications

RESPONSIBILITIES :

Solution Design & Advisory

Power Platform Integration

Technical Leadership & Mentorship

Continuous Improvement

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering) from recognized universities are a desirable criteria in our selection process.

We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.

To be considered, please forward your resume clearly displaying reference number JK : CRM in the subject line to hr@arcbus.com. For more information on ARC, please visit www.arcbus.com.

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