Customer Serv. & Sales Supp. Representative

Who are we?

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.

Our customers More than 100,000 customers in North America : kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.

Our team 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

Provincial Wood Products / Richelieu Hardware Inside Sales / Customer Service Agent - Newfoundland branch

The successful candidate will be responsible for order entry of faxed, emailed orders as well as in-person orders & inquires.

They will answer calls, and emails, related to these orders and provide the necessary follow-up.

Responsibilities

Under the direction of the Inside Sales Supervisor :

• Respond promptly and respectfully to customers inquiries.
• Answers calls
• Process orders made by e-mail, fax and phone & in person
• Ensure follow up on orders, as required
• Participate in training sessions on new products
• Any other related duties.
• Customer service
• Maintain a clean and organized environment

Requirements

• High School Diploma
• Efficient computer keyboarding skills
• Knowledge of Microsoft Office
• Experience in customer service
• Can work with minimal supervision
• Ability to absorb a lot of information quickly
• Team player
• Good organizational skills
• Experience in the Cabinet & Millwork or related industry is an asset
• Experience in Hardware distribution business is an asset
• English (spoken and written)

What we are offering

• A balance between work and personal life
• A dynamic and inspiring environment
• A competitive salary that is based on the market (base salary + commission, a car allowance, an expense account for some road expenses).
• A progressive salary driven by performance and managed by objectives results.
• An Employee Share Purchase Plan (ESPP).
• A group insurance plan to meet your personal needs.
• Competitively priced products

Interested in this position? Pleasevisitourcorporatewebsite athttps : / / www.richelieu.com / emplois to submityour application.

By submittingtheir application, candidates consent to Richelieu Hardware Ltd. collecting, using and retaining the documents submitted for the sole purpose of evaluatingtheircandidacy.

These documents mayberetained by Richelieu Hardware Ltd. for future reference for a period of twelve (12) monthsfollowingreceipt of their application.