Customer Service Representative (CSR)

Are you a natural problem-solver who thrives in fast-paced environments? Can you deliver exceptional customer service while juggling multiple priorities? Are you ready to be the voice of the GTA's largest commercial food equipment repair company? If so, RGH Commercial is looking for YOU as our next Customer Service Representative (CSR)!

About Us

RGH Commercial

We are the largest commercial food equipment repair company in the Greater Toronto Area and operate across Ontario. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team!

Job At A Glance :

The individual is the first point of contact for the customer, brings service excellence that is of the highest quality and leaves them with the strong impression that they have been listened to and that they will be looked after. Providing careful and accurate processing of paperwork, data entry, and email communications for customers and other stakeholders, are also key aspects of quality customer service.

A Typical Day :

• Manage all inbound / outbound calls in a courteous, client-oriented manner.
• Proficient and timely customer email correspondence.
• Process customer service requests through the computer system, ensuring accuracy.
• Maintain strong working relationships within the Service Department.
• Responsible for handling customer service requests from creation to completion, ensuring exceptional service.
• Handles all incoming communication from customers and other stakeholders.
• Provides customers with updates, ETA's, schedules and contacts subagents, technicians and other stakeholders as needed.
• Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction.
• Builds positive relationships with all customers through active listening and providing opportunities to the customer for better service.
• Warranty verification.
• COD Payment processing.
• Other duties as assigned.

What You Need to Land This Opportunity :

RGH Commercial, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.