Payment Services Representative

Overview

Working hours – Standard business hours PST

Your Talent, Your Terms | Results, Recognition and Rewards

What’s the job :

The Payment Service Representative is responsible for the collection of delinquent accounts. They will also be responsible for coordinating the seizure of assets as the case may warrant, handling incoming and outgoing telephone inquiries from customers with an outstanding level of service. They are responsible for responding, handling and / or escalating required cases in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position can include extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information.

What you’ll be doing :

• Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
• Negotiate mutually acceptable remedy to the customer’s delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to Manager
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices and coordinating the preparation of documents required for seizure
• Coordinate the seizure of assets
• Assist with the preparation of payables associated with seizure activity

What you bring :

IFT’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

As part of the Travelers Financial Group of Companies, Integrated Financial Technologies is the fastest growing business process outsourcing company in Canada with customers in a variety of industries in Canada and USA. We provide unmatched custom solutions for lenders, including primary loan and lease servicing, customer service, collections, and default management, along with specialized divisions in consulting and lead management. Our team combines extensive expertise with innovative technology and a flexible approach to deliver tailored, results-driven solutions.

IFT is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

Results, Recognition, and Rewards : At IFT, we are driven by results and committed to recognizing and rewarding your achievements. Through performance-based rewards and growth opportunities, your contributions are valued and acknowledged, motivating you to continue excelling in your role.

Growth opportunities and supportive leadership : Our leaders are committed to your professional growth and success. They provide guidance, resources to help you develop your skills, expand your knowledge, and achieve your career goals within the organization.

Employer paid benefits : At IFT, we prioritize the well being of our team by offering a comprehensive benefits package. Our medical and dental plan includes vision care and life insurance, ensuring you and your dependents have the coverage you need.

Employee Investment Program : We believe in helping you achieve your financial goals. Our investment program offers the choice of RRSP, TFSA, and Cash accounts. To further support your savings, IFT provides a company matching program, helping you grow your investments more effectively.

Promoveo : IFT celebrates choice and offers the ability to work in office (Vancouver, BC), hybrid or remote (for most roles). We know that our team members are the most important part of our business and we trust in our team members to work in a way that provides them the ability to succeed in their work.

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