Overall Purpose
of a Team Lead
Ensure customer satisfaction by providing quality services / support and by training, developing and motivating team members
Provide leadership and guidance to site personnel
Support and maintain a positive and productive atmosphere at sites
Ensure all company and customer guidelines are upheld
May Report to
Site Manager / Site Supervisor / Sr. Site Leader / Site Leader
Responsibilities
Client relationship & Business development
- Establish and maintain relationships with customers and site personnel
- Daily communication with various stakeholders at the site level
Operations
- Assist Site Leaders or Sr. Site Leaders as needed
- Train inspectors and validate adherence to process (ie : audits)
- Communicate changes in projects and work instructions to inspectors
- Document and report non-conformances to Site Leader / Supervisor
- Make independent judgments for subjective scenarios according to project needs
- Troubleshoot and problem solve with the Site Lead / Supervisor, for issues pertaining to process flow, new criteria, spikes / spills
- Manage material movements using inventory management tools (ie : scanners) as needed
- Work as an inspector when required
- Comply with local and company Health & Safety legislation, laws, and policies
- Comply with all TRIGO and site specific customer policies
Organization & management
- Facilitate communication of information within and between workgroups
- Assist in maintaining a 5S / 6S working environment
Technical
- Collect and maintain company reports and data
- Utilize company web portals to record required audits and documentation
Other
Any other duties as assigned
Knowledge, skills, abilities
Hard Skills
- Proficiency in English
- Excellent written and verbal communication skills
- Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
- Proficient in the use of various gauges and measuring devices
- Demonstrated flexibility within a fast-paced challenging environment
- Ability to take initiative and handle highly sensitive and confidential material
- May require the ability to travel on a flexible schedule as needed for variable lengths of time and distances
- Walk and / or stand for long periods of time
- Lift / move 50 pounds
- Work in a repetitive environment to include one or more of the following : lift, twist, grasp, grip, reach, pull, push, bend, squat, kneel
- Work in an environment that may include exposure to extreme heat or cold, loud noises, moving mechanical parts or machinery, fumes and odors
Values and Attitude
Global team spirit
- Team player
- Caring for people
- Open-minded
Excellence
- Reactive
- Resilient to pressure
- Rigorous
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
Initiative
- Autonomous
- Innovative
- Daring
Work experience
- 1+ year in Quality related position preferred
- Demonstrate leadership ability
Education background
- High School Diploma or Equivalent
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