Application Support Analyst

This side Nidhi from Soho Square solution , we have a below opening from our client , please share your resume if interested and available for the opportunity.

Position Title : Application Support Analyst (Intermediate)

Contract

Montreal , Quebec

Your day-to-day responsibilities include, but are not limited to the following :

SAS support and act as Admin when required

Monitor job statuses and troubleshoot issues on a daily basis

Provide Level 2 and Level 3 support mainly, in addition to some Level 1 support (10 to 20% of the workload)

Fulfill change management process and deploy code changes while working with development team

Provide quality assurance for new enhancements

Work with schedulers, schedule new jobs and enhance schedules (Autosys or Airflow)

Perform infrastructure upgrades and patching

Handle user request management

Provide monitoring and support during maintenance and infrastructure weekends

Perform problem analysis on incidents, identify root cause and provide workarounds

Enhance monitoring and controls on applications and identify opportunities to automate

Coordinate with teams in Bangalore, Paris, Canada, and the USA

Manage communication and expectations with business users

Ensure production environment is stable with minimal impact on business

Profile

Skills and Qualifications :

Must have :

Ability to read code and develop intermediate-level scripts and programs to support complex applications

Restart SAS Services Via SAS Management Console, manage the User / Group / Roles profile, manage data libraries

Via SAS Visual Analytics Admin, manage the Visual Analytics / LASR servers

Read SAS logs and perform diagnosis, Update SAS licenses

Ability to work with APIs and write programs to develop or call existing APIs

Ability to prioritize production issues based on business impact and urgency

Experience using scripting languages (PowerShell, Batch, Unix, etc.)

Experience with relational databases

Ability to handle multiple tasks and prioritize activities over multiple applications.

Knowledge in financial industry

Nice-to-have :

Experience troubleshooting applications and looking at source codes in Java / .NET when required

Experience with cloud

CI / CD experience

Interest in programming

FRM and / or ITIL Certification

Should you be interested, please send me a copy of your resume in word format along with the following details ASAP.