Job Description
Job Description
Dispatcher
Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you! We are currently hiring a Dispatcher to join our growing team. This position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.
Qualifications
- Experience in transportation dispatch or logistics is preferred; experience in the school bus industry considered an asset
- Familiarity with Geotab, Zonar (real-time monitoring) and BusPlanner (late notifications) is a strong asset
- Excellent organizational and communication skills with the ability to work well under pressure
- Computer proficiency in Microsoft Word, Excel and Outlook
- Strong problem-solving skills and the ability to remain calm in time-sensitive situations
- Knowledge of Halifax Regional Municipality
- Customer service focus
Principal Duties and Responsibilities
Dispatch drivers and monitors daily to ensure all routes run safely and efficientlyMonitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as neededPost late route notifications in BusPlanner to ensure timely updates are available to parents, care-givers, and schoolsAct as the main point of contact for drivers and monitors, relaying schedule changes, safety updates, or route adjustmentsSupport coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectivelyTrack and report attendance, route coverage, vehicle issues, and driver concernsAssist with new driver onboarding by providing route briefings and dispatch supportEnsure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver’s Handbook and Policy and Procedures manualSchedule and assign charters as requiredAssist in answering public and driver inquiries and finding solutions to concernsGeneral office duties as required