L2 IT TechnicianINNIO Group • Welland, Niagara Region, CA

L2 IT Technician

INNIO Group • Welland, Niagara Region, CA

2 days ago

Job type

Full-time

Job description

Join to apply for the L2 IT Technician role at INNIO Group .

As an Onsite IT Technician with a specialized focus on network administration, end-user support, and industrial IT project contribution, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to industrial technology. Your role involves ensuring seamless network operations, providing end-user support, and contributing expertise to projects that enhance our industrial IT capabilities.

Key Responsibilities

Network Infrastructure Management

Design, implement, and manage the organization's local and wide area network (LAN / WAN) infrastructure.
Configure and optimize network devices, ensuring high-performance and reliability for industrial applications.

End User Support

Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.

Collaborate with users to understand their needs and tailor solutions that enhance their productivity.

Industrial IT Project Contribution

Actively participate in industrial IT projects, contributing expertise to design and implement technology solutions that align with organizational objectives.

Collaborate with cross-functional teams to integrate IT solutions into industrial processes, ensuring efficiency and reliability.

Troubleshooting And Issue Resolution

Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems.

Updates data servers and network equipment.

Collaborates with network architects on network optimization.

Secures network system by establishing and enforcing policies and defining and monitoring access.

Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.

Work closely with project teams to troubleshoot and optimize IT components in industrial environments.

Hardware And Software Integration

Assist in the integration of industrial-specific hardware and software solutions, ensuring compatibility and optimal performance.

Collaborate with vendors and internal teams to implement and support industrial automation systems.

Documentation And Training

Maintain detailed documentation of network configurations, industrial IT systems, and support procedures.

Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.

Qualifications

Proven experience as an IT Technician with a focus on network administration and industrial IT.

In-depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings.

Certifications such as CCNA, CompTIA Network+, or relevant industrial IT certifications are highly desirable.

Strong problem-solving skills and the ability to troubleshoot complex issues.

Excellent communication and collaboration skills.

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

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It Technician • Welland, Niagara Region, CA

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