Governance & Analytics Manager

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Governance & Analytics Manager is responsible for providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, business intelligence, data analytics, and identifying and developing value creation opportunities for the client. This role will support in the development and implementation of Innovation Scenarios of behalf of the Account Leadership, with a strong focus on continuous improvement of key business process, systems and tools implementation.

KEY DUTIES & RESPONSIBILITIES

Governance

• Prepares governance and performance materials including client reports.
• Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account.
• Participates in client meetings to discuss client requirements. Develops and recommends solutions for client requirements. Facilitates the execution of client requirements with the account or product line team and the client.
• Audits account and product line team’s work execution to ensure compliance with factors including but not limited to internal processes and service delivery obligations.
• Identifies solutions to implement changes in internal processes and technologies for the assigned account. Collaborates with the account and product line team to implement changes.

Service Level Performance Measurement

Management of Account Level Change Process

Data Analysis

Reporting and Audit

Value Analysis

Process Improvement & Strategic Initiatives

KNOWLEDGE & SKILLS

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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