Salesforce Solutions Designer 7686-1616

HM Note : This hybrid role isthree (3) days in office and located in GuelphOntario

• Responsibilitiesand nbsp;
• Undertakes thedesign of hosting technology solutions based on the clients servicespecifications standards policies best practices and cost models inorder to meet client CRM application business requirement andproject / initiative deliverables. andnbsp;
• GeneralSkills and nbsp;
• Knowledge ofCRM applications operating systems environments databasetechnologies programming languages and communication protocols. andnbsp;
• Knowledge of related best practicesOPS directory / messaging standards standard facilities architecturemanagement facility service delivery processes infrastructurespolicies procedures and direction cost models and procurementprocesses and nbsp;
• Ability to gather clientbusiness requirements; corporate I and amp;IT information mandatesclient information technology strategic plans environment andstandards and nbsp;
• Ability to participatein the development of solutions and provide advice on short / longterm CRM solution service development activities. andnbsp;
• Knowledge of leading edge technologiesdesign criteria security and recovery procedures preparation oftechnical specifications for installation testing and performanceof integrated multiservices systems;
• assess performance andcapacity of existing system making recommendations for improvingperformance and develop technical documentation. andnbsp;
• Experience planning migratingimplementing and sustaining large complex system developmentprojects and nbsp;
• Knowledge of technologydevelopments trends and new products to evaluated application toclient short and long term technology requirements. andnbsp;
• Basic knowledge of project managementmethodology (e.g. PMBOK) analytical tools and processes. andnbsp;
• Conceptual and analytical skills toassess and evaluate client needs and c o n d u c t cost / benefitanalyses for new technology requirements in planning and designingsolutions. and nbsp;
• Experience designingand developing large complex CRM applications andnbsp;
• Experience with systems evaluation toassess conditions technical performance and capacity of existingsystems and determine need and feasibility of expansion renovationor replacement. and nbsp;
• Excellentanalytical problemsolving and decisionmaking skills verbal andwritten communication skills interpersonal skills and negotiationskills teamwork skills and nbsp;

A teamplayer with a track record for meetingdeadlines

Skills

Experienceand Skill SetRequirements

GeneralSkills

and nbsp; and nbsp; and nbsp; and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience inprogramming and analysis;

specialized CRM software package supportat the specified experiencelevel

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Ability to collaborate with IT Professionals throughout theSoftware Development LifeCycle

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience in structured methodologies for the developmentdesign implementation and maintenance ofapplications

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Experience in design code test debug and documentapplications

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Experience in the use of object and / or third generationlanguage developmenttools

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience in one or more programminglanguages

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience in application design latest design pattersdeployment andtroubleshooting

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Experience with relational and hierarchical databasetechnologies

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Experience in the use of information retrieval packagesusing querylanguages

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience with one or more communicationsprotocols

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience in structured methodologies for the designdevelopment implementation and maintenance ofapplications

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Experience eliciting and documenting information fromdiverse business area stakeholders and subject matterexperts

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Excellent analytical problemsolving and decisionmaking skills;

verbal and written communication skills; interpersonal andnegotiation skills

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;A team player with a track record for meetingdeadlines CRM Software DevelopmentSkills

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Knowledge and experience with specific CRM software andanticipated future releases high availability solution design andimplementation

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Knowledge and experience with specific CRM enterprisearchitecture methodologies design standards andtools

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience with middleware andgateways

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Expertise in specific tools for CRM software developmentDesirable Skills

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;Knowledge and experience with programmingInternetreadyapplications

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Knowledge and experience in rapid application development(RAD) methodologies

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;Knowledge and understanding of InformationManagement principles concepts policies andpractices

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience with middleware andgateways

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience reviewing analyzing and modifying productinstallation scripts including encoding testingdebugging

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Ability to provide postimplementation support and resolve anypostimplementation technicalissues

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience conducting design walkthrough sessions with projectteam

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Knowledge and understanding of Accessibility for Ontarianswith Disability Act (AODA) and related regulations andstandards

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Ability to provide user and system documentation asrequired

andnbsp;

DesirableSkills

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;Able to quickly integrate new concepts and easilyunderstand businessneeds

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Evaluating which Salesforce components and other technologyproducts and frameworks to use based on cost benefit analysis riskmanagement and marketresearch.

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience with building Salesforce solutions based on userstories and low leveldesigns

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Adhere to defined coding standards and develop wellstructuredmaintainable and easy to understandcode

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Strong experience delivering products in Agile / Scrummode.

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Map Salesforce capabilities features and best practicesagainst business and technical requirements by performing fitgapanalysis against Salesforce cloud service community available toolsavailable within AppExchange and SalesforcePlatform

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Design develop implement configure maintain administer andintegrate solutions on Salesforce Lightning Cloud platform(LWC)

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Handson knowledge of Apex lightning VisualForce SalesforceAPIs data loaders SOQL SOSL and webservices

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Strong understanding of Salesforce security model includingsharing rules roles profiles sharing settingsetc.

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Build integrations between Salesforce and externalapplications using REST SOAP APIs Auth and SingleSignOn

and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Migrate changes from development to test to productionenvironment(s) using CI technologies like Salesforce DX Jenkins andANT

• and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience with deployment tools such as GitLab Jenkins etc.and nbsp;
• andnbsp;

MustHave

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;5 years of Salesforce development experience inPublic Sector Foundation and Sales Cloud with a solid understandingof when salesforce configuration options are desirable over customcode

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Certified Salesforce Platform Developer I or equivalentexperience

• andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Salesforce Certified OmniStudio Developer andnbsp;
• and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Salesforce Certified Experience Cloud Consultant andnbsp;
• and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Salesforce Certified Administrator andnbsp;
• andnbsp;

KnowledgeTransferRequirements :

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;Knowledge transfer is expected to occur through theduration of the assignment through regular meetings touchpoints andworking sessions with LRCstaff

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;All design development and artefacts including all relevantand complete documents must be transferred to the ministry in thedesignated repositoriesprovided

EvaluationCriteria

Criteria1 : and nbsp;SalesforceExperience

Criteria1 30 points and nbsp;(weightedscore)

• and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; 5 years experience (including recent experience)solutioning and handson configuring in and nbsp;Salesforce andnbsp;
• and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Salesforce Certified Platform Developer I andnbsp;
• and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Salesforce Certified OmniStudio Developer andnbsp;
• and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Salesforce Certified Experience Cloud Consultantand nbsp;
• and nbsp; and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Salesforce Certified Administrator andnbsp;

Criteria2 : Design Analysis Development andConfiguration

Criteria2 35 points and nbsp;(weightedscore)

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp;Demonstrated experiencesupporting developing maintaining and configurating Salesforcesolutions

and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Handson experienceconfigurating and troubleshooting of issues in Salesforceimplementation and its integration with subsidiary systems inDevelopment and Production environments

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Demonstrated experience configurating and integratingSalesforce with other applications using web services or othermechanisms

and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstratedexperience designing and supporting the development of prototypesand proof of concepts

and nbsp; and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Demonstrated experience conducting root cause analysis totroubleshoot and resolve defects / incidents resolveissues

and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstratedexperience documenting build books working with staff on actualimplementation document performance measures of the newenvironments

and nbsp; and nbsp; and nbsp;and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experienceconducting fit / gap analysis between highlevel requirements andSalesforce Public Sector capabilities

andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;and nbsp;Experience conducting diagnostics and determining methodsto help incident management

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience implementing AODA compliantsolutions

andnbsp;

Criteria 3 : CommunicationandDocumentation

Criteria3 25 points and nbsp;(weightedscore)

and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Excellent analytical problem solving and decisionmakingskills

and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Excellentcommunication skills both written and verbal

and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; and nbsp;Experience reporting progress on deliverables toteam project leads and management including proactively raisingrisks / issues with migrations

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Demonstrated experience working with clients and technicalteams to ensure effective resolution of defects and management ofchange request are complete

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Experience documenting processes and technical designs andupdating build books

and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experienceengaging with project team to develop techniques to expediteimplementation;

works closely with Project Manager and leadarchitect and participate in the planning and designprocess

and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience providingestimates for proposed features / enhancements and review theestimates from other team members for completeness andaccuracy

andnbsp;

Criteria4 : AgileExperience

Criteria4 5 points and nbsp;(weightedscore)

and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Experience with Agile scrummethodologies

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Demonstrated experience with agile sprintmanagement bug tracking and testing life cycle management usingAzure DevOps

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp; Thorough understanding of SDLC specifically DEVprocesses in agile developmentenvironments

Criteria5 : Public SectorExperience

Criteria5 5 points and nbsp;(weightedscore)

Previousexperience working in Government or Public Sectororganizations

MustHaves :

and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;5 years of Salesforcedevelopment experience in Public Sector Foundation and Sales Cloudwith a solid understanding of when salesforce configuration optionsare desirable over custom code

and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Certified Salesforce Platform Developer I or equivalentexperience

• and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce CertifiedOmniStudio Developer and nbsp;
• and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; andnbsp;Salesforce Certified Experience Cloud Consultant andnbsp;
• and nbsp; and nbsp; and nbsp; andnbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce CertifiedAdministrator andnbsp;
23 days ago