Bilingual Customer Service Representative

DUTIES & RESPONSIBILITIES

Must be fluent in French and English.

Receive, process, verify and confirm customer orders via telephone, fax, email or EDI and web.

Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services

Resolve customers' service, product or billing complaints, escalating as necessary

Support outside sales team where needed and assist other teams as requested

Review, prepare returns, warranties requests. Prepare paperwork and receipt of the same.

Gain familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods

QUALIFICATIONS & REQUIREMENTS

Fluent French and English is a must

Excellent customer service skills, and experience

Strong multi-tasking, organization and priority setting skills

High attention to detail, and accuracy

Desire to learn in depth about our varied products

Strong initiative and decision making skills

Intermediate proficiency with MS Office suite, primarily Excel, speed and accuracy required

Interact and support other team members as required

Job Types : Full-time, Permanent