Director, Operations Child and Youth Services

Position Title : Director, Operations Child and Youth Services

Location : Richmond, BC

Terms : Permanent,Full Time

Start Date : ASAP

Compensation : $80,000-$100,000

Reports To : VP, Children and Youth Services

About Us :

The YMCA cares about the same things you do : raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community .

As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues.

Central to our success are :

• The people who unite behind our mission to help people reach their potential
• The safe and welcoming places we provide from health and fitness facilities to childcare centres to camps that foster a sense of community
• The comprehensive community programs that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals.

For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

About You :

• Do the right thing - You are caring, respectful, honest and responsible in all you do
• Put people first - You believe in the strengths, perspectives and passion of people
• Keep our promises - You do what you say you will do
• Lead by example - You are courageous, speak with conviction, listen attentively and collaborate

About the position :

Reporting to the Vice President, Children and Youth Services, the Director of Operations, Children and Youth Services is responsible for providing leadership and support to multiple Early Years and School Age Child Care programs and staff.

This leadership position requires strategic thinking, independent action, and flexibility to navigate and respond effectively to diverse demands within programs.

The Director is instrumental in providing insight and support to the operating plan for the branch and assisting in attaining growth objectives.

The role not only involves day to day management but requires providing input to strategic decisions and assisting the Vice President, Children and Youth Services in navigating the complexities of program management in a dynamic and growth-oriented environment.

Major Responsibilities :

• Operational Leadership : Provide strategic leadership in the day-to-day operations of multiple child care and implement process improvements to enhance day-to-day program effectiveness and identify areas for improvement to ensure the delivery of high-quality child care programs
• Financial Acumen : Ensure fiscal responsibility by assisting in the planning and administering the branch's annual operating budget of approximately $ 10-13 million dollars.

This includes assessing variances, forecasting and making recommendations to address current and future expenditures. Identify opportunities for cost savings and revenue generation.

• Cultivating Excellence : Empower and inspire direct reports and their teams to embody excellence and a deep dedication to children’s well- ongoing management of employees, providing support and coaching to direct reports and their teams in matters related to programming, hiring, staff performance issues, conflict resolution, and staff engagement a harmonious and collaborative work culture, driving professional development and growth opportunities for the conflicts and promote positive branch culture through effective interpersonal skills and effective leadership.
• Quality Assurance : Ensure that both YMCA Playing to Learn and A Place to Connect national curriculums are that all branch policies, procedures, practices, processes, and systems comply with applicable legislation and licensing the delivery of high-quality programs and services that meet Provincial, Federal and YMCA requirements and standards.
• Community Connection : Develop and maintain partnerships with different key stakeholder groups to support YMCA Child Care growth opportunities for child care while enhancing the YMCA’s reputation as a service challenges in cultivating and maintaining relationships with community partners and key stakeholders and navigate and resolve any issues that may arise.

Qualifications and Experience :

• 10+ years multidiscipline management experience
• Post-secondary degree or equivalent University Degree in a related discipline or combination of relevant education and experience
• Demonstrated ability to lead and motivate multiple staff teams in satellite locations
• Good judgement and sound decision making in resolving complex issues
• Proven experience with stakeholder and partner engagement
• Well versed in child development and child care programming and leadership.
• Well-developed interpersonal skills and ability to establish rapport with our diverse families, staff, volunteers, community stakeholders and partners, as well as demonstrated experience and sensitivity in dealing with people of different backgrounds and minority communities
• Excellent communication skills, both oral and written
• Proficient in Microsoft Office

Competencies :

Commitment to Organization Vision and Values : Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA

Diversity : Appreciates that people with different opinions, backgrounds and characteristics bring a richness to the YMCA

Leadership : Guides, motivates, and inspires self and others to take action to achieve desired outcomes

Teamwork : Actively builds teams and encourages open relationships for maximum organizational effectiveness

Outcome Thinking : Visualizes, understands, and articulates YMCA outcomes and formulates strategies, plans and actions for achievement

Quality Focus : Ensures YMCA programs and services are superior

Philanthropy : Demonstrates a personal responsibility for the YMCA as a charity

Application Process :

To apply : Please apply using the link below :

Internal Applicants : Please apply through the Internal Career Center portal

Application Deadline : Until filled