Licensed Service Broker

Location : Windsor, ON - We offer in-office and hybrid work flexibility.

Who we are : (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

Why we’re different : In 2021, HUB won the prestigious This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB / HCC is committed to a formal program – – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

The Role :

We are seeking a motivated and customer-focused Licensed Service Broker – Personal Lines to join our growing team. In this role, you will support and service an existing portfolio of personal insurance clients (home and auto), ensuring accuracy, responsiveness, and a high standard of care.

You will work cross-functionally and build strong relationships with both clients and insurance carriers, using your technical expertise, analytical thinking, and negotiation skills to provide tailored insurance solutions. This position is well-suited for someone who can manage multiple priorities and perform confidently in a contact-centre environment.

Responsibilities :

• Assess client needs and provide sound advice on coverage options, policy changes, and risk protection.
• Deliver a seamless, positive client experience across phone, email, chat, and other communication channels.
• Process policy changes, renewals, endorsements, and related service requests accurately and efficiently.
• Identify opportunities to retain business and account-round client policies.
• Provide claims guidance and support in accordance with company guidelines.
• Maintain working knowledge of insurer portals, CRM systems, and policy management platforms.
• Accurately document all client interactions and requests in internal systems.
• Escalate files requiring approval with clear recommendations.
• Demonstrate accountability and readiness to handle client interactions.
• Participate in ongoing training, coaching, and professional development initiatives.

Skills and Requirements :

Salary Expectations :

The expected base salary range for this position is $55,000 to $62,000 , plus incentive commissions, and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses.

AI and Automation Notice :

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

What We Offer :

Our Commitment :

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

Department Account Management & ServiceRequired Experience : 2-5 years of relevant experienceRequired Travel : No Travel Required

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